Return & Exchange Portal

Manage Returns, Exchanges, Refunds, Return Labels & Credits

Shopify app insights
  • Popular with businesses in the United States

From $17/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars

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71 - 80 of 214 reviews

TeeShoppen NL

Location Denmark
Time spent using app About 1 month

We use ReturnGo in several of our shops, and are very satisfied.
We have gained a better overview of our return order and reasons, which help us create clear action plans to reduce the return rate.
The team behind is super friendly, and responds immediately.

Happy Feels

Location Netherlands
Time spent using app 5 months

The customer service is the best. They helped me setup the app from A to Z. I also have to spend way less time on customer service now everything is finally structured! Thanks a lot!

T-H Marine Supplies

Location United States
Time spent using app About 1 month

Great onboarding, solid and responsive support. Features and development are very active. Arrived at this one from Return Magic since RM is shutting down. Not only is this a necessary change but it's also an excellent upgrade!


Location Australia
Time spent using app About 1 month

I love this app. It has made exchanges go from Shopify to Xero perfectly. The support is incredible!!

thisisneverthat® KR

Location South Korea
Time spent using app 6 months

The App works really well for all around return & exchange cases, also customer service has been wonderful.


Location United States
Time spent using app 4 months

Hands down the best return application on Shopify. Nothing comes close. If you think Loop is the only game in town, think again. You can be up and running and processing returns in less than an hour. Support is second to none and the feature set grows constantly. A must install app for stores of any size.


Location United States
Time spent using app About 2 months

Works very well and is a great value. We previously used a much more expensive solution and it only had a few more features. This one gets the job done for way less.

LLUME Jewelry

Location Canada
Time spent using app About 1 month

These guys are relentlessly committed to customer success -- which is prob what matters most in any app/product/partner -- so I gotta recommend them. I installed and self-onboarded and had some issues. The founder got on a call and walked me thru everything. TBH, I walked away thinking, "I gotta talk with my customers more; this guy is what good business looks like." Besides the people, what's gonna make this app a winner in the long run is that it offers customers who want to make returns a LOT of incentives/options to keep the item, donate it, get store credit, that we don't have to make painful refunds. That's an amazing feature and at a starting price of $10 it makes this app a fantastic choice for any sized store.

Passione di gina/ Made With Love In Italy

Location United States
Time spent using app 2 days

Returngo gets 10 stars!! This is a great app not only for all the great exchange and return features made simply but the amazing customer service and on boarding support that comes along with it!! Unmatched in the industry!! I especially love how the app offers the customer the option of a gift card or store credit to potentially convert the sale into a future one! Not to mention the valuable customer data that comes along with it. Thank you ReturnGo you are Awesome!!

Stylish Kiwi

Location New Zealand
Time spent using app 2 months

very good app and customer service is so good and helpful so I am planning to work with them for my Shopify store