Reviews (326)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.

July 18, 2022

I'm using this app for a store, and from the testing phase the app was smooth as butter. Had some translations that were a bit off and needed to be double-checked, but other than that, the support was ON POINT. I mean, from my point of view, the 5 stars rating defines the app and also the support. I totally recommend this app. You'll be satisfied and your customers will be satisfied.

CATO
Romania
Almost 2 years using the app
July 18, 2022

GREAT SUPPORT TEAM AND VERY GOOD APP - They answered me quickly and helped me with everything I needed

Govanafashion
Israel
About 1 month using the app
July 15, 2022

This is an amazing option for such an affordable price that lets us manage multiple return and exchange flows. Their team has also been incredibly helpful.

Lunata Beauty
Canada
About 1 month using the app
July 14, 2022

Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!

Awoo Pet Essentials
United States
15 days using the app
July 14, 2022

Best customer experience ever experienced! Lian, the support guy following me, was excellent! The app itself it is also super duper useful, I don't think I am going back!

Coralliana
Netherlands
Almost 2 years using the app
July 13, 2022

Their reviews are accurate - this app and their customer service is amazing! They are open 24/7 and were able to jump on a Zoom call and fix an issue in 10 mins that I'd worked on for hours. THANK YOU!!!

The Chrysalis Lab
United States
About 1 year using the app
July 12, 2022

Awesome returns app! Great functionality, nice price and super good support. The integrations work and it has streamlined our operation and removed much manuality. Two thumbs up!

Valija
United States
About 2 months using the app
July 12, 2022

I just installed this app and only used it for a test return so far, but I'm giving 5 stars because in going through the process of setting the app up, the assistance provided by the live chat agent was excellent. Plus, there's so many options to offer customers. I look forward to the app working perfectly.

Rich Boys
United States
Almost 2 years using the app
July 12, 2022

Estamos muy contentos con la colaboración con ReturnGo. Hemos propuesta varias implementaciones en lo poco que llevamos trabajando con ellos y siempre están dispuestos a escuchar y mejorar la experiencia de cliente!

Brava Fabrics
Spain
About 2 months using the app
July 8, 2022

Excellent customer service, quick responses at all times. The application works very well and is very easy for both the customer and the customer service agents.

Quartz Co. - Canadian Made Winter Jackets
Canada
4 days using the app