Return & Exchange Portal

Return & Exchange Portal

by ReturnGO

Return Management, Policy, Store Credit, Exchanges and Refunds

5.0 of 5 stars(16 reviews)

Automate Customer Returns

Automate your customer return policy with a branded self-service return portal. Turn refunds into exchange or store credit.

Store-Credit Solution

At last, a store-credit solution that integrates into your store. Customers can now use store-credit at checkout with seamless integration.

Generate Return Labels

Generate Automatic return shipping labels. Save time and automate return processing. Integrate with Shippo, Shipstation, UPS, FedEx & more.


About Return & Exchange Portal

ReturnGO’s returns & exchange portal gives your customers the best alternative to return refunds while maximizing your profits.

ReturnGO aims to improve customer satisfaction and create a positive return and exchange experience. Setup your custom return management system based on your store policy rules and configuration in under 5 minutes.

Easy Returns & Exchange

We know handling returns and exchanges can be a pain. ReturnGO makes it easy for your customers to request a return or exchange in just a few clicks!

Customized Returns Portal

Our return portal is fully customized to your brand. From the layout, logo, colors, design, and wording on your labels, you'll have a unique and professional return portal in no time.

Configure your Return Policy

Save time and money by tracking and managing all of your return requests in one place.

Store Credit

The ReturnGO store credit system works seamlessly with all Shopify stores, without the need for manual gift cards.

Return Score AI (Optional)

Our smart AI algorithm will create a variety of options for your customers, so they can choose their own preferred alternative to refunds to maximize your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Return store credit
  • One-click exchange
  • Refund to Bank Account (IBAN)
  • Keep the item - (Powered by ReturnGO AI)
  • Ship back later - (Powered by ReturnGO AI)
  • Donate item - (Powered by ReturnGO AI)

Hassle-free Returns Process Management

Get up to speed with return management by tracking and managing all your returns and RMA requests in one place. ReturnGO enables you to make sure every return is dealt with efficiently.

Prepaid Shipping Labels

With Prepaid Shipping Labels, you'll be able to make the returns process as seamless as possible for your customers. You can automatically generate labels or upload them manually.

Shipping Integrations

Shippo, Shipstation UPS, USPS, DHL, FedEx, and many more.

Manage Returns Dashboard

The Manage Returns Dashboard helps you manage returns by providing a streamlined process. You can set up custom reasons and statuses to meet your internal workflow. Notifications are automatically sent to your customers as they move through the different statuses.

How do I get started with ReturnGO?

Setting up ReturnGO is as easy as 1,2,3! You can get your return process set up in under 5 minutes with our easy-to-use system. Not only will you be able to keep track of all your returns, but you'll also be able to automate the process and time and money.

Customer Support

The ReturnGo team is here to help you maximize revenue, customer satisfaction, and Lifetime Value. Reach out to us to learn more about our features.

Integrates with

  • Shippo,
  • Shipstation,
  • UPS,
  • FedEx,
  • DHL

Media gallery

Support

Pricing 30-day free trial

$19.99/month

  • Return & Exchange portal
  • Supports Store-Credit and Refund
  • Encourages exchanges using AI (optional)
  • Any language
  • Unlimited use

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

타파웨어 코리아 공식 온라인스토어

Our company is using ReturnGo for the Shopify Plus version. The app support team is very proactive and helpful. This app is suitable for our contact center service process.

Louise Labrecque

We are using this app to offer store credits for our client's return - under Shopify basic. I was looking for an app to simplify the return process and very happy to have found it. The Returngo team has been very responsive and helpful with the application setup. They always reply instantly! We've only been using it for a month as of now, but very happy about it. Big + for us: we can translate all text, offer store credit, have a simple platform in the backend to manage the returns, customize the layout to match our store design.

Bayu The Label

Great functionalities and even better customer service. Best one we had and we tried a few.
Highly recommended!