Return & Exchange Portal

Manage Returns, Exchanges, Refunds, Return Labels & Credits

Shopify app insights
  • Popular with businesses in the United States

From $17/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store

Key values section

Automate Returns Management

Automate RMAs and customer return policy with a branded self-service return portal. Easily manage and track returns and exchange requests.

Exchanges & Store Credit

Turn refunds and returns into product exchanges or store credit. Our store credit solution integrates directly into your store.

Generate Return Labels

Automate return order shipping labels and processing through supported shipping carriers including Shippo, Shipstation, USPS and more.

App details

Return & Exchange Portal

Return & Exchange Portal

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit.

ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customize your return portal layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Customized Return Policy

Define rules, eligibility conditions, resolutions, and return reasons as part of your store’s return policy. Configure your custom returns management portal to support your store policy rules.

Store Credit

ReturnGO’s store credit system integrates seamlessly with all stores, with no need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose from as their preferred alternative to refunds, maximizing your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Refund as store credit
  • One-click exchange
  • Refund to bank account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate the item (ReturnGO AI)

Returns Management Dashboard

Track and manage product returns and RMA requests in one place. Set up custom return rules and statuses, send automated emails to your customers and monitor your returns, exchanges, and refunds.

Manage Returns Requests Efficiently

  • Offer product exchange
  • Customize email notifications
  • Automatically or manually approve refunds
  • Create a personalized return policy

Product Exchange

Customize your product exchange policy to enable customers to exchange items for different variants or products. Define product exchange eligibility conditions and resolutions as part of your return policy.

Cancel Order

Let customers cancel unfulfilled orders. Reduce time spent on order cancellations and customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Gift Returns

ReturnGO’s returns portal enables gift recipients to request a return or exchange.

Easy Setup

Easily set up your personalized return center in under 5 minutes with our intuitive system.

Customer Support

Our support team is always available to help you set up your returns portal and optimize your returns management process.

Automatically track RMAs, Returns & Exchanges today.

Launch date

Integrates with

  • Shippo
  • Shipstation
  • Sendcloud
  • USPS
  • Gorgias
  • Canada Post
Return & Exchange Portal

Return & Exchange Portal

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit.

ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customize your return portal layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Customized Return Policy

Define rules, eligibility conditions, resolutions, and return reasons as part of your store’s return policy. Configure your custom returns management portal to support your store policy rules.

Store Credit

ReturnGO’s store credit system integrates seamlessly with all stores, with no need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose from as their preferred alternative to refunds, maximizing your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Refund as store credit
  • One-click exchange
  • Refund to bank account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate the item (ReturnGO AI)

Returns Management Dashboard

Track and manage product returns and RMA requests in one place. Set up custom return rules and statuses, send automated emails to your customers and monitor your returns, exchanges, and refunds.

Manage Returns Requests Efficiently

  • Offer product exchange
  • Customize email notifications
  • Automatically or manually approve refunds
  • Create a personalized return policy

Product Exchange

Customize your product exchange policy to enable customers to exchange items for different variants or products. Define product exchange eligibility conditions and resolutions as part of your return policy.

Cancel Order

Let customers cancel unfulfilled orders. Reduce time spent on order cancellations and customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Gift Returns

ReturnGO’s returns portal enables gift recipients to request a return or exchange.

Easy Setup

Easily set up your personalized return center in under 5 minutes with our intuitive system.

Customer Support

Our support team is always available to help you set up your returns portal and optimize your returns management process.

Automatically track RMAs, Returns & Exchanges today.

Launch date

Integrates with

  • Shippo
  • Shipstation
  • Sendcloud
  • USPS
  • Gorgias
  • Canada Post

Pricing 14-day free trial

Standard

$17/month

25 returns included. $0.75 per extra return

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policies
  • Store credit
  • Bonus credit
  • Auto RMA approval
  • 2 languages

Advanced

$77/month

125 returns included. $0.70 per extra return

  • All Standard features
  • Product exchange
  • AI-powered instant store credit
  • Gift returns
  • Item donation
  • Cancel order
  • App integrations

Pro

$197/month

350 returns included. $0.65 per extra return

  • All Advanced features
  • Auto-refund
  • Auto-exchange
  • Validate returned stock
  • Packing slip
  • Auto RMA as done
  • 5 languages

Enterprise

$850/month

1000 returns included. $0.95 per extra return

  • Dedicated account manager
  • 24/7 human customer support
  • Multi-store plan and quota
  • Actionable return insights
  • Data analysis
  • Global solution

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • hernest project

    Location Canada
    Time spent using app 3 months

    The switchover to returngo has been really easy. Customer support is excellent, the flexibility is unreal. Definitely recommend this app for small business.

  • Golden Chic®

    Location United States
    Time spent using app About 2 months

    This app has really allowed my company to simplify the returns process. I had a little trouble at first setting and understanding the parameters but the help has been great! They are always available and able to help me with any issues quickly!

  • Buttons and Bows

    Location United States
    Time spent using app 6 days

    This app is the perfect return and exchange app. Lian was so so helpful setting this all up! He was so patient. Hopped on a zoom call whenever I needed help setting up. The app is so well priced and the first App to allow exchanges and upsell/downsell. All in all they deserve 5 STARS!! I highly recommended this APP

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