Return & Exchange Portal

Return & Exchange Portal

by ReturnGO

Manage Returns & Exchanges - Labels, Credits, Cancel & Refunds

5.0 of 5 stars(52 reviews)

Automate Returns Management

Automate RMA's & customer return policy with a branded self-service return portal. Turn refunds & Returns into exchange or store credit.

Store Credit Solution

Our store credit solution integrates into your store. Customers can use store credit at checkout with seamless app integration.

Generate Return Labels

Automate return shipping labels & processing with the help of our app integrations: Shippo, Shipstation, UPS, FedEx & more.


About Return & Exchange Portal

ReturnGO’s returns & exchange portal gives your customers the best alternative to return refunds while maximizing your profits.

ReturnGO aims to improve customer satisfaction and create a positive return and exchange experience. Setup your custom returns management system based on your store policy rules and configuration.

Easy Returns & Exchange

Handling returns and exchanges can be a pain, ReturnGO makes it easy for your customers to request a return or exchange in just a few clicks!

Customized Returns Portal

Our return portal is fully customized to your brand. From the layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Configure your Return Policy

Save time and money by tracking and managing all of your return requests in one place.

Store Credit

ReturnGO’s store credit system works seamlessly with all stores, without the need for manual gift cards.

Return Score AI (Optional)

Our AI algorithm will create a variety of options for your customers to choose their preferred alternative to refunds to maximize your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Return store credit
  • One-click exchange
  • Refund to Bank Account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate item (ReturnGO AI)

Hassle-free Returns Management

Get up to speed with returns management: Track and manage all your product returns and RMA requests in one place. ReturnGO return manager: Track every product return, product exchange & refund.

Cancel Order

Let customers cancel unfulfilled orders themselves. Increase customer satisfaction while reducing time spent on cancel order emails and future returns.

Prepaid Shipping Labels

Use Prepaid Shipping Labels to ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Shipping Integrations

Shippo, Shipstation, SendCloud, UPS, USPS, DHL, FedEx, & more.

Manage Returns Dashboard

With the Manage Returns Dashboard, you can set up custom reasons and statuses to follow the workflow of your store returns. Track and monitor returns while sending out automatic notifications to your customers as they move through the different statuses.

Gift Returns

Gift Returns allows gift recipients to submit a return request for store return or exchange.

How do I get started with ReturnGO?

Setting up ReturnGO is as easy as 1,2,3! Set up your return center in under 5 minutes with our easy-to-use system. Automate and track all your RMA's, Returns & Exchanges today.

Customer Support

Our team is here to help you get set up to maximize revenue, customer satisfaction, and customer LTV.

Integrates with

  • Shippo,
  • Shipstation,
  • UPS,
  • FedEx,
  • DHL,
  • Sendcloud

Media gallery

Support

Pricing 14-day free trial

$9.97/month

60 returns included. $0.50 per extra return

  • Return & Exchange portal
  • Unlimited use of all features
  • Encourages exchanges using AI (optional)
  • Multi-language and currency

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Vapour Beauty

This app requires some significant setup time and testing, but once we got that done, the app has worked great. The few glitches that we've run into have been addressed promptly and thoroughly by the development team, and they've even accommodated us with a custom feature we needed. The interface is perfect for teams wanting a highly-customized portal and dynamic features. It's made the returns process so much more streamlined and organized. We're very happy.

Decathlon

ReturnGo Returns & Exchange Portal is an excellent app. The platform and the team behind the solution are straight forward, flexible and able to accommodate business needs unique to our company. We are thrilled to have found them and would recommend them to anyone in need of a simple, well-developed returns and exchange solution.

Leonisa - Panamá

ReturnGo is a magnificent APP....what I most like about it is that there are multiple features that I can activate on need. Things like blocking items for returns, having separate # of return days for money returns and exchanges, giving my customers store credit, and many more. I also noticed that the team is constantly improving the tool and adding new features. But my #1 comment is that the support team, specially Eyal, works shoulder to shoulder with us to setup and improve the portal. Service is the icing on the cake and ReturnGo definitely knows how to do it well.