Return & Exchange Assistant

Return & Exchange Assistant

by ReturnGO

Convert refunds to store-credits using our AI technology

5.0 of 5 stars(1 review)


Automate your customers' journey with personalized flow for every return request. Switch returns into repurchases using store-credits option


Let your data manage your returns. Our powerful AI algorithm aims to generate more revenue.


An easy to use, intuitive interface for you and your customers. We integrate seamlessly with any shop. No manual installation required.

About Return & Exchange Assistant

ReturnGO technology works to give your customers the best alternative to return refunds while maximizing your profits.

ReturnGO is the only app that uses data to calculate how much store-credit your customer's request is worth. Our smart algorithm will create a variety of options for your customers, so they can choose their own preferred alternative. Putting the ball back in their court, you can improve customer satisfaction and create a positive return and exchange experience.

Why ReturnGO?

  • Easily manage your returns
  • Convert returns into revenue
  • Maximizing profits
  • Reduce your return rate & churn
  • Build customer loyalty
  • Improve customer experience
  • Decrease customer service emails
  • White-label solution
  • Mobile-friendly
  • NEW: Multi-currency support

How Does It Work?

  • Integration: ReturnGO integrates easily with your Shopify store, with no extra code needed.

  • Return Policy: We work alongside your return policies to provide the best experience for you and your customers. If a customer declines the alternatives, they can still be processed through your standard return policy.

  • Personalized offer: We offer customized flow to each customer by predicting return rates & customer behavior. You can choose which options we will give to your customers; Keep the item, Donate it, or Send it later.

  • User experience: ReturnGO gives your customers a better return journey, including full transparency. With an immediate store-credits option, your customer can spend again instantly.

  • Brand loyalty: New customers are fun, loyal customers are the best! Smooth and positive return experience will lead to lasting, strong relationships with customers.

  • Analytics: Everything you need to know about your customers' returns on one page. Real-time data about every return request, expanded dashboard, and all-important profit metrics..

  • Automated Emails: Automate sending emails to your customers based on the offer they got with all the information they need to keep shopping!

Friendly customer service

We're here to help you, 7 days a week!


Pricing 30-day free trial


* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


I use ReturnGo's Exchange Assistant application to help with customer feedback and store credits for my store. It is extremely user friendly and allows us to seamlessly receive customer feedback on orders as well as offer customers store credits on returns/exchanges, as opposed to always offering full refunds.