Return & Exchange Portal

Automate Returns & Exchanges with ReturnGO’s returns & exchange portal. Give your customers a better alternative to return refunds.

ReturnGO keeps the customer in the loop and creates a positive order return and exchange experience. Configure your custom returns management portal to match your store policy rules.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customized return portal from the layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Configure your Return Policy

Save time and money by tracking and managing all of your return requests in one place.

Store Credit

ReturnGO’s store credit system works seamlessly with all stores, without the need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose their preferred alternative to refunds to maximize your profit and LTV.

Supported Resolutions

• Refund to the original payment method
• Return store credit
• One-click exchange
• Refund to Bank Account (IBAN, for COD payments)
• Keep the item (ReturnGO AI)
• Ship back later (ReturnGO AI)
• Donate item (ReturnGO AI)

Hassle-free Returns Management

Track and manage all your product returns and RMA requests in one place. Setup custom return rules for every order return, product exchange & refund.

Cancel Order

Let customers cancel unfulfilled orders. Increase customer satisfaction while reducing time spent on order cancellations and future customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Manage Returns Dashboard

Using the Manage Returns Dashboard, you can set up custom return reasons and statuses to ensure that all returns are handled according to your store's return policy.

Track and monitor product returns and send automatic emails to your customers as RMAs progress through each stage.

Gift Returns

The Gift Returns functionality allows recipients of gifts to submit a request for a store return or exchange through the returns portal.

Easy Setup

Setting up ReturnGO is as easy as 1,2,3! Set up your return center in under 5 minutes with our easy-to-use system. Automatically track all your RMA's, Returns & Exchanges today.

Customer Support

Whether you have a question about setting up your return portal or want to optimize the returns management process, our team is here to help.