Return & Exchange Portal

Return & Exchange Portal

by ReturnGO

Manage Returns & Exchanges - Refunds, Credits & Return Labels

5.0 of 5 stars(61 reviews)

Automate Returns Management

Automate RMA's & customer return policy with a branded self-service return portal. Turn refunds & Returns into exchange or store credit.

Exchanges & Store Credit

Our store credit solution integrates into your store. Customers can use store credit at checkout with seamless app integration.

Generate Return Labels

Automate return order shipping labels & processing with app integrations from: Shippo, Shipstation, UPS, FedEx & more.

About Return & Exchange Portal

Automate Returns & Exchanges with ReturnGO’s returns & exchange portal. Give your customers the best alternative to return refunds.

ReturnGO aims to improve customer satisfaction and create a positive return and exchange experience. Setup your custom returns management system based on your store policy rules and configuration.

Easy Returns & Exchange

Handling returns and exchanges can be a pain, ReturnGO makes it easy for your customers to request a return or exchange in just a few clicks!

Customized Returns Portal

Our return portal is fully customized to your brand. From the layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Configure your Return Policy

Save time and money by tracking and managing all of your return requests in one place.

Store Credit

ReturnGO’s store credit system works seamlessly with all stores, without the need for manual gift cards.

Return Score AI (Optional)

Our AI algorithm will create a variety of options for your customers to choose their preferred alternative to refunds to maximize your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Return store credit
  • One-click exchange
  • Refund to Bank Account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate item (ReturnGO AI)

Hassle-free Returns Management

Get up to speed with returns management: Track and manage all your product returns and RMA requests in one place. ReturnGO return manager: Track every product return, product exchange & refund.

Cancel Order

Let customers cancel unfulfilled orders. Increase customer satisfaction while reducing time spent on cancel order emails and future returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Shipping Integrations

Shippo, Shipstation, SendCloud, UPS, USPS, DHL, FedEx, Canada Post & more.

Manage Returns Dashboard

With the Manage Returns Dashboard, you can set up custom reasons and statuses to follow the workflow of your store returns. Track and monitor returns while sending out automatic email notifications to your customers as they move through the different statuses.

Gift Returns

Gift Returns allows gift recipients to submit a return order request for store return or exchange.

Easy Setup

Setting up ReturnGO is as easy as 1,2,3! Set up your return center in under 5 minutes with our easy-to-use system. Automate and track all your RMA's, Returns & Exchanges today.

Customer Support

Whether you want to optimize your returns process or have a question setting up your return center our team is here to help.

Integrates with

  • Shippo,
  • Shipstation,
  • UPS,
  • FedEx,
  • DHL,
  • Sendcloud

Media gallery


Pricing 14-day free trial


60 returns included. $0.50 per extra return

  • Return & Exchange portal
  • Unlimited use of all features
  • Encourages exchanges using AI (optional)
  • Multi-language and currency

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Coterie Boutique

Going great so far! Quick to respond in chat. User friendly platform and makes our job much easier Thanks


Brilliant app, which my client is absolutely thrilled with. Best support ever - took time to explain everything and also advised of upcoming updates. Attentive and thoughtful and extremely helpful. Highly recommended to anyone!

Sugar Loaf Clothing

Been using this app for a few months now, been great! customer service is brilliant, replied to me straight away and stuck with me until everything was how I wanted it!