Return Helper: Return Centre
- Priser
-
Gratis at installere. Yderligere gebyrer kan være gældende.
- Bedømmelse
- 3,2 (13)
- Udvikler
- Return Helper
Galleri med udvalgte billeder
Ubesværede globale returneringer med over 20 lokale centre og en brandet portal
Return Helper er en alt-i-én-løsning til håndtering af returneringer, der er bygget til globale shopejere. Vores platform er designet til at forenkle og optimere dine returprocesser og har forbindelse til over 20 oversøiske lagre i USA, Canada, Europa, Asien og Australien – herunder Japan, Singapore og Hongkong. Vi integrerer med mere end 40 internationale fragtpartnere, hvilket giver dig fleksibilitet til at tilbyde lokale returadresser, reducere leveringsomkostningerne og forbedre kundetilfredsheden.
- Tilpas din returportal – logo, farve, billede og returårsager.
- Angiv returperioder, varer, der ikke kan returneres, samt regler for automatisk godkendelse for at automatisere returneringer.
- Kunderne betaler med Stripe. Returlabels fra over 40 fragtfirmaer sendes med det samme via e-mail.
- Kunderne modtager tilpassede e-mails på flere sprog under hvert trin.
- Varer pakkes ud inden for 24 timer på lokale centre. Status og billeder opdateres i betjeningspanelet.
Indeholder maskinoversat tekst
Sprog
Engelsk, Kinesisk (forenklet), og Japansk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Australia Post
- Canada Post
- DPD
- Sagawa Express
- UPS
- USPS
Kategorier
Returneringsmuligheder
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Gratis
Gratis at installere
Omkostninger til fragt og labels er ikke inkluderet i den gratis installation og faktureres separat.
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD.
Anmeldelser (13)
Warning for anyone considering Return Helper for expensive returns.
I recently had a very disappointing experience with Return Helper.
One of my return packages arrived at their warehouse with an additional forwarding label placed by another courier, partially covering the original shipping label. Even though part of the original information was still visible and the owner could potentially be identified, the package was treated as "unidentified."
Return Helper only keeps unidentified packages for 14 days before disposing of them.
Unfortunately, the package was disposed of, resulting in a significant financial loss.
When I contacted their China team, the response was simply an apology. They stated that they would not compensate for the loss and accepted no responsibility.
The Singapore operations contact who previously handled our account has also become unresponsive, even after multiple follow-ups in our WhatsApp group.
For low-value items this policy may be acceptable, but for high-value products this creates substantial risk.
If you are shipping expensive goods, I strongly recommend using DHL or FedEx return services instead of relying on a warehouse that disposes of unidentified packages after only 14 days.
I hope Return Helper reviews this policy and introduces a longer holding period or a better identification process before disposing of customers' property.
Super easy to use and very efficient! The return process was smooth and quick, and customer service was friendly and helpful throughout. Returning items used to be such a hassle, but this app made it stress-free. Highly recommend!
We have shopped around for apps to assist with our Returns and Return Helper stands out as the most efficient and advanced out of any on the market right now. Our account rep Paul is very responsive and is able to address all queries in an effective manner. The interface of the Return Helper platform is easy to navigate and the functionality has assisted us greatly in navigating international returns!
Support
App-support leveres af Return Helper.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Unit 806, 8/F, Data Technology Hub,, Tseung Kwan O Industrial Estate, No.5 Chun Cheong Street, Tseung Kwan O, NT, 852, HK
Lanceret
14. juli 2022
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