Returnly Online Product Returns Manager for Shopify

Don't recommend. Slow support. No phone support. $150 a month if you want to use your own shipping account!? Way overpriced for what it is worth.

I didn't realize you can only return one item from you purchase with the basic version of this app and ended up loosing a customer because the process was too frustrating. The limit on the features for the basic pricing makes the basic price plan pointless.

App is great! Saves so many hours of customer service time. The only thing that I would suggest is giving more customization options. We also would like to be able to do a separate time allotment for refunds versus exchanges. I would love to be able to change the length of time depending on the items types. Also I would like detailed tracking information when I click on the tracking number. Having the option for customers to message through the app would be awesome as well. Overall, a very good app. I can't wait to see what they will do with it in the future.

Loving the Returnly app! Our customers used to have to wait for customer service to respond with return authorizations. Now they can do it themselves. We also get more valuable return reason information that we can share with our design/production and sales staff. Super easy to set up and customize what you need. Have already recommended it to several colleagues.

This app is a time saver and makes processing returns and exchanges easy for both shop owners and customers. It also shows you when items are in transit back to you which is great. I would give it 5 starts but for the following:

1. Would like the ability to charge customers for returns that are not our fault while at the same time paying for returns that are our fault. Right now you have to do one or the other, you can not do both depending on the reason for the return.

2. Would like the ability to customize the returns page with my own wording and instructions/explanations

3. If doing an exchange, there is no way to get paid for the cost of label sending the items back. The app tells the customer what is costs, but does not have a way for them to pay. If doing a return, you can deduct the cost of the label from the amount you refund them. But if an exchange, you are not refunding money, you are sending a new item out so there is no money to deduct from and Shopify does not let you recharge a credit card (you would have to invoice them somehow separately)

4. Would love to be able to mark additional statuses in this such as (refund issued, AND/OR replacement shipped etc)

5. This is pricey especially considering you also have the cost of the shipping labels and returns/exchanges on top of this high monthly fee (the fee does not include postage). But unfortunately so far this is a only app I have found that also creates the labels for customers which is a time saver. It is very expensive though for what it does

Returnly is a great experience for us and our customers.

Implementation was simple and the team at Returnly has been responsive and helpful.

I recommend Returnly to all Shopify businesses.

- Luke

Returnly has been a great tool for streamlining the way our business handles returns.

The platform is very intuitive and you can tell it was built by people with a lot of experience, they have anticipated every scenario we could imagine.

Instant Refunds has been a great add-on for our customers and we have seen lots of people returning to the store, ultimately happy with the experience.

The Returnly team were very hands on in the setup process, and I can only imagine them streamlining the service and improving on an already great product.

Returnly has helped our workflow substantially in terms of organization. THe ops team has seen an increase in productivity due to them being able to process returns more efficiently.

The customer side we've also been told that the ease of use is the main reason they love the program. Everything is very easily done and there are no "hurdles" to return products.

I'd highly recommend this app to companies in search of a streamlined return program..

Thank you Returnly for helping us out with our exchanges. After a successful crowdfunding campaign we had a large group of customers who needed to exchange for a different size. Eduardo and his team were incredibly helpful in allowing us to customize our return centre so that Returnly would fit all of our needs. I have never worked with a 3rd party shopify app that delivered such excellent customer service and addressed any issues we were experiencing so quickly and efficiently. Returnly is worth the monthly investment simply for the access you have to a dedicated account manager and quick engineering team.

Awesome service and team. Highly recommended for your business.