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Returnly Returns & Exchanges

Returnly Returns & Exchanges

by Returnly Technologies, Inc

Make returns easy and exchanges instant

3.7 of 5 stars(27 reviews)
From $9/month. 7-day free trial. Additional charges may apply.
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Fully automated technology

Automate your day-to-day product returns operations, freeing up your resources to focus where it matters most.

Self-service returns

Let your customers help themselves with all their product return needs with a fully hosted, brandable, self-service returns portal.

Instant exchanges

Empower customers with live exchanges that ship instantly, leaving manual processes, inventory challenges, and delayed orders in the past.

About Returnly Returns & Exchanges

About Returnly

Returnly offers a streamlined solution for better product returns, giving online merchants the tools they need to efficiently manage returns while enabling customers to help themselves with all of their product returns needs - from instant exchanges to printing return labels or receiving refunds and follow up emails.

Whether you’re looking to scale returns management, offer the best customer experience or simply get better ROI, do it all with our fully integrated post-purchase platform.

Returnly is currently available in the U.S. and Canada.

Returnly for Enterprise

Annual Enterprise and custom plans are available for Shopify Plus and high volume merchants. Returnly is an official Shopify Plus Technology Partner and has an out-of-the-box integration to help you create competitive advantage from day one. Contact an implementation specialist at ShopifyPlus@returnly.com to learn more.

End-to-end returns management

Put product returns on autopilot with end-to-end RMA management. Returnly monitors your reverse logistics event data and automates 99% of your returns processing.

Self-service returns

Eliminate shopper wait-times and build confidence in your brand with a fully hosted, brandable returns portal that works as a hands-off destination for your shoppers. Our meticulously designed returns flows and personalization capabilities help you meet your customers evolving post-purchase expectations.

Instant exchanges

Empower customers with self-service exchanges that ship instantly. Returnly settles exchange orders in real-time and takes the risk, making sure the right items get fulfilled before going out of stock.

Everything you need for better returns

  • Auto-generated packing slips
  • Completely self-service returns and exchanges
  • Instantly shipped exchanges
  • Tracking to warehouse with customizable shopper notifications
  • Simple customer verification - no order number needed
  • Customer lookup
  • Overriding return policy controls
  • Flexible policy settings
  • Exportable data
  • Robust Analytics

More information:

  • Returnly & Shopify: www.returnly.com/shopify
  • Returnly & Shopify Plus: www.returnly.com/shopify-plus

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Support

Pricing 7-day free trial

See all pricing options
Ace

$59/month

Add-on Analytics

  • Return multiple items per return, Returns Center customization, 3 seats and all Starter features for up to 75 returns per month.

Business

$149/month

Add-on Analytics

  • Priority Support, 5 seats, reporting and all Ace features for up to 300 returns per month.

Starter

$9/month

Add-on Analytics

  • Access to all Returnly Returns Center features for up to 10 returns per month.

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
3.7 of 5 stars
 Based on 27 reviews

  • 5 of 5 stars
    52% of ratings are 5 stars
    (14)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    22% of ratings are 1 stars
    (6)
View all 27 reviews

Most recent reviews

mnml

Rating
2 of 5 stars
Posted
October 11, 2018

Used returnly for over a year. Returns process works smoothly for customers, but the app is entirely too expensive. The commission they take on instant refunds is way too high, and there are other apps out there which can get customers to keep their money with you, for cheaper.

Offloading from this app was a nightmare. Zero communication, which caused quite the customer service headache on our end.

I suggest checking out one of the other many returns apps built for shopify. We definitely didn't regret switching off this platform.

Lynktec

Rating
1 of 5 stars
Posted
October 02, 2018

Really, really, REALLY terrible customer service. I would not recommend Returnly to anyone, and this is coming from someone who never spends the time to write negative reviews.

We spent several weeks attempting to get proper help from someone at the company. Their response time via email is painfully slow, so we finally called and spoke with someone who was very short with us and unwilling to offer a solution that would work for our company. We had hoped to come up with a solution between the "Starter" plan and unreasonably expensive "Ace" plan, but were quickly dismissed and told the app probably wouldn't be a good fit for us at this time. We have already been using the Returnly app for a few months now, but they had no interest in doing anything to at least try to keep us as a customer.

Beware that the "Starter" plan only allows customers to return one product. This information is not prominent on the Returnly website and, unfortunately, created a bit of a customer service issue for us. We already sourced and installed a different returns app that we will be using instead.

Expired Lifestyle

Rating
1 of 5 stars
Last edited
September 14, 2018

They don't even look at the chat when you message they have shitty customer support. I tried contacting them and reaching out because I had a simple problem with returns and they don't even look at the chat system. Don't bother getting this app.

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