Orders and shipping | Customer support
Returnly Returns Manager

Returnly Returns Manager

by Returnly Technologies, Inc

The platform for brands that want better returns

3.7 of 5 stars(27 reviews)
From $59/month. 7-day free trial. Additional charges may apply.
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Fully automated technology

Automate your day-to-day product returns operations, freeing up your resources to focus where it matters most.

Self-service returns

Let your customers help themselves with all their product return needs with a fully hosted, brandable, self-service returns portal.

Easy exchanges

Empower customers with live exchanges, leaving manual processes, inventory challenges, and delayed orders in the past.

About Returnly Returns Manager

Returnly helps the fastest-growing Shopify stores like Outdoor Voices, THINX, Rothys, and UNTUCKit build loyalty with better product returns.

Returnly For Shopify Plus

Returnly is the scalable solution for Shopify Plus merchants with an out-of-the-box integration and an open API, offering flexibility to integrate with 3PLs and external business tools. Returnly's enterprise offering turns returners into hyper-loyal shoppers and lost sales into repurchases with instant store credit and live exchanges. Returnly is also an official Shopify Plus Technology Partner.

Contact us to learn more: www.returnly.com/shopify-plus

Returnly For Shopify

Returnly helps the fastest-growing Shopify stores like Outdoor Voices, THINX, Rothys, and UNTUCKit build loyalty with better product returns. Returnly integrates with your Shopify orders and powers your store's own Returns Center, a self-service platform for all your shoppers returns needs. Just set your returns policy and Returnly will take care of all the headaches you don’t want to deal with: shipping labels, refunds and more.

How Does Returnly Help Your Business?

Returnly helps you:

  • Automate your day-to-day product returns operations
  • Reduce customer friction with self-service returns
  • Retain more revenue with in-line exchanges
  • Protect your margins with smart returns policies
  • Make better business decisions with actionable returns insights
  • Ensure a cohesive brand experience post-purchase

Returnly’s Integrations

Returnly has official partnerships with the tools you use to run your business such as Bergen Logistics, ShipBob, Whiplash, and ShipMonk.

How to Get Started

After a few easy steps, you'll have all the tools you need to streamline and automate online returns while delivering a straightforward and easy experience for shoppers.

Get started with a 7-day free trial.

Looking For More?

Our enterprise plans include brandable URLs, instant credit vouchers, and the fastest exchange experience in existence. Talk to us to find the best solution for you.

More Information

  • Returnly is currently available in the U.S. and Canada.
  • Returnly & Shopify: www.returnly.com/shopify
  • Returnly & Shopify Plus: www.returnly.com/shopify-plus

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Support

Pricing 7-day free trial

See all pricing options
Ace

$59/month

Returns Analytics

  • Return multiple items per return, Returns Center customization, 3 seats and all Starter features for up to 75 returns per month.

Business

$149/month

Returns Analytics

  • Priority Support, 5 seats, reporting and all Ace features for up to 300 returns per month.

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
3.7 of 5 stars
 Based on 27 reviews

  • 5 of 5 stars
    52% of ratings are 5 stars
    (14)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    22% of ratings are 1 stars
    (6)
View all 27 reviews

Most recent reviews

mnml

Rating
2 of 5 stars
Posted
October 11, 2018

Used returnly for over a year. Returns process works smoothly for customers, but the app is entirely too expensive. The commission they take on instant refunds is way too high, and there are other apps out there which can get customers to keep their money with you, for cheaper.

Offloading from this app was a nightmare. Zero communication, which caused quite the customer service headache on our end.

I suggest checking out one of the other many returns apps built for shopify. We definitely didn't regret switching off this platform.

Lynktec

Rating
1 of 5 stars
Posted
October 02, 2018

Really, really, REALLY terrible customer service. I would not recommend Returnly to anyone, and this is coming from someone who never spends the time to write negative reviews.

We spent several weeks attempting to get proper help from someone at the company. Their response time via email is painfully slow, so we finally called and spoke with someone who was very short with us and unwilling to offer a solution that would work for our company. We had hoped to come up with a solution between the "Starter" plan and unreasonably expensive "Ace" plan, but were quickly dismissed and told the app probably wouldn't be a good fit for us at this time. We have already been using the Returnly app for a few months now, but they had no interest in doing anything to at least try to keep us as a customer.

Beware that the "Starter" plan only allows customers to return one product. This information is not prominent on the Returnly website and, unfortunately, created a bit of a customer service issue for us. We already sourced and installed a different returns app that we will be using instead.

Expired Lifestyle

Rating
1 of 5 stars
Posted
September 12, 2018

They don't even look at the chat when you message they have shitty customer support. I tried contacting them and reaching out because I had a simple problem with returns and they don't even look at the chat system. Don't bother getting this app.

View all reviews