Customer service
Returnly

Returnly

by Returnly Holdings, LLC

A return experience like no other.

4.0 of 5 stars(101 reviews)
From $29/month. 14-day free trial. Additional charges may apply.

Seamless for customers

Give your customers control over their returns experience with a self-serve Return Center, automated emails, and more.

Automate your workflow

Generate a shipping label with no back and forth and automate return processing, saving your team time in the day.

Manage returns with ease

Easily manage returned orders in Shopify, set custom policy settings and brand assets to meet your business needs.

About Returnly

About the Returnly App

With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your policy, control your brand, and start processing returns giving you time back in the day.

The Returnly Shopify App includes:

  • Fully brandable Return Center
  • In-App Labels
  • Policy Controls
  • Return Management
  • Nested Return Reason
  • RMA Reporting
  • Robust Knowledge Center

Looking for Exchanges, Analytics & More?

Get in touch with our team to learn about Returnly's premium features helping you to maximize revenue retention, customer satisfaction and LTV.

Premium features at a glance:

  • Variant Exchanges
  • Different Priced Product Exchanges
  • Returnly Credit
  • Auto Refunding
  • Actionable Analytics
  • Pre-built Integrations (Help Desks, 3PLs, ERPs & More)
  • Product Recommendations
  • Custom URLs
  • Multi-Warehouse Locations
  • API Access

On Shopify Plus?

Returnly does not offer a pay-as-you-go App plan for Shopify Plus merchants. Shopify Plus merchants can install the Returnly App and we’ll reach out to set up a personalized demo.

Restrictions

  • Returnly is currently available in the U.S. and Canada

Integrates with

  • Easypost,
  • Shippo,
  • Gorgias,
  • Zendesk

Media gallery

  • return dashboard
  • returns center
  • return policy

Support

Pricing 14-day free trial

See all pricing options

Basic Shopify

$29/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Basic Shopify

Shopify

$59/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Shopify

Advanced Shopify

$149/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Advanced Shopify

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    68% of ratings are 5 stars
    (69)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (11)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    13% of ratings are 1 stars
    (13)
View all 101 reviews

Most recent reviews

Trixxi Clothing

Rating
5 of 5 stars
Last edited
October 27, 2021

Returnly makes returns so much easier! They let you know when items are in transit, delivered, or when they have missed their deadline. You even have the ability to restock your items in your Shopify store!

Boutique Rugs

Rating
1 of 5 stars
Posted
October 27, 2021

Be careful when doing business with this company. They promised us tons of features during the sales call but once the integration process began, we realized that some of them weren’t really available. For example, variant-based returns cost calculation isn’t possible. So if your products have variants, you won’t be able to calculate the return fees. Also, although we weren’t able to launch their app, they charged us the 1-year fee. This is a total waste of our time and money.

commando

Rating
5 of 5 stars
Last edited
August 16, 2021

Returnly is a great system and we love utilizing it. The support from CSM's are tremendously helpful to ensure our platform is most up-to-date and focused on creating an easy & quick customer experience. In addition, this consistent support has helped improve our overall business profitability and feedback from the customer experience. We find the overall system to be easy, appealing, and efficient.

View all reviews