Returnly Online Product Returns Manager for Shopify
Developed by Returnly Technologies, Inc
23 reviews- All the returns tools you need to deliver a friction-free returns experience
- Save time and money processing returns with full RMA management
- Provide a best-in-class experience letting your shoppers return on any device without registering or logging in
For Shopify PLUS
Please contact a Returnly implementation specialist at 1-415-944-5458 or ShopifyPlus@returnly.com
Returnly for Shopify
Returnly provides an unparalleled product returns experience with a selection of plans to choose from. Returnly integrates with your Shopify orders and powers your store's own self-service Returns Center for all your shoppers returns needs.
Fully Hosted Returns Center
The Returnly Returns Center is a fully hosted, brandable, self-service portal that works as a hands-off destination for your shoppers. When a customer returns a product to your Shopify store, we take care of all the details so you can focus on growing your business.
Streamline Returns Management
Save time with an end-to-end returns process making it easier for you to manage returns. Returns Center offers smart return policies, logistics integration, advanced tools for CSR agents, analytics and more.
Hassle-Free Shopper Experience
Let your shoppers return items on any device without registering or logging in, providing a simple and smooth returns experience that reduces shopper friction and builds confidence in your brand.
More information:
- Returnly For Shopify:
www.returnly.com/shopify
- Returnly For Shopify Plus:
www.returnly.com/shopify-plus
Returnly Online Product Returns Manager for Shopify reviews
When we first started scaling, we weren't prepared for the amount of returns. This app saved us hours of time.
The app works well, and has helped us streamline our returns process. We recently added the exchange option, and love it. It integrated seamlessly with our system and the customer support has been great. We recommend this app!
The other return apps we tried all sucked. This app is easy to setup and works perfectly.
You should say this app doesn't work in other countries, but USA.
So dissapointed
So there are mostly good reviews here but there are some not so good. reality is that every business is different and what works for one might not for the other. doesn't mean the App or service doesn't work.
for us the app has worked great. there is an adjustment period but returns emails and phone calls is way down to 7% of what it was. also on the phone our customers used to ask us to pay the return label and would get upset and use the charge-back card if we did not agree. Returnly lets them create the label and lets them know what will be deduct from their refund to cover the ship back label cost. we have only had 1 phone call from a customer who did not want to pay this.
finally. this was the only app or service that we found that is build to get the customer to EXCHANGE instead of return. if you have the customers money why would you be so quick to just accept a return for a refund before trying an exchange.
so far so good returnly. keep it UP
What a great app. It does all the messy work for you. Plus it makes the entire return process so easy for the customer! A definite MUST HAVE!
Initial UI was a bit problematic on install and caused us some delays.
The R team was quick to help and follow up was indeed strong.
Have not used the app yet but will report back when we do.
Thank you R team for being proactive.
Great suppot !
Don't recommend. Slow support. No phone support. $150 a month if you want to use your own shipping account!? Way overpriced for what it is worth.
I didn't realize you can only return one item from you purchase with the basic version of this app and ended up loosing a customer because the process was too frustrating. The limit on the features for the basic pricing makes the basic price plan pointless.
App is great! Saves so many hours of customer service time. The only thing that I would suggest is giving more customization options. We also would like to be able to do a separate time allotment for refunds versus exchanges. I would love to be able to change the length of time depending on the items types. Also I would like detailed tracking information when I click on the tracking number. Having the option for customers to message through the app would be awesome as well. Overall, a very good app. I can't wait to see what they will do with it in the future.
