Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

Hassle-free product returns for merchants and shoppers

Overall rating
4.2 of 5 stars
Based on 63 reviews

  • 5 of 5 stars
    65% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
    (9)
  • 3 of 5 stars
    6% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    11% of ratings are 1 stars
    (7)

All reviews

1 - 10 of 63 reviews

TKEES

We're happy with Returnly because it:

1. Gives us instant insight into our returns flow (active in transit, received)
2. Detailed analytics into returned SKUs
3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently)
4. It has implemented stricter returns control procedures
5. Domestic returns shipping is costing less than we anticipated
6. Finally, the service experience has been excellent

Highly recommend

SHEEX

The app itself is pretty good with some limitations, but the customer service is completely dead after signing on. For the amount of $ this cost you would think you would get TOP Service.

Alex Crane

Returnly streamlined our returns and exchange processes. It has been a wonderful service for both us and our customers!

Kut from the Kloth

We have been using Returnly for one year. The app and support team behind it have been very dependable. The customers have been happy with the return process as well.

Western Rise

We have been using Returnly for years but recently upgraded to a pro plan and it really is next level. It allowed us to fully automate returns with our warehouse and allowed us to customize all pages and notifications, to make sure everything was on brand. They also provided us with a custom order tracking page for all order, which was an added bonus.

If you are looking to take the steps to automate more of your return process than I would highly recommend Returnly to do it.

Shop Everly Clothing

We love Returnly! We chose it because some of our close friends use it too and never have any issues. We just launched it and it's extremely organized and user-friendly. They are always updating the system too, so you can see anything that's updated along the way. Thank you Returnly for a positive experience during set-up!

The North Face Renewed

Returnly helps alleviate a lot of time spent managing the returns process. The Returnly team has been highly responsive and worked with us to address our needs.

Proof Collective

Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.

Birdwell Beach Britches

We use this app to process all of our returns and exchanges. I like how it allows for instant refunds or exchanges which gives a better overall customer experience. It also is a very intuitive system which is easy to learn and navigate on the back end creating less time consuming work for our team.

BAKblade

Returnly has helped our return process with fewer touches by our customer service department. Also, the process for our customers is seamless.

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