Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

A return experience like no other

Overall rating
4.2 of 5 stars
Based on 70 reviews

  • 5 of 5 stars
    66% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    6% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    10% of ratings are 1 stars
    (7)

All reviews

1 - 10 of 70 reviews

The Foggy Dog

We are a paying customer and have questions about how to set up the app so that it can work for our needs. It's been 4 days since we emailed their customer support with an urgent question that was blocking us from setting up our returns page and despite multiple follow ups there has been radio silence.

Felina

Returnly has been a game changer for our business. It makes returns as well as exchanges super easy. It's user friendly so that customers can create the returns themselves. It is also great for repurchases since Returnly provides a instant refund voucher for the customer to use to shop immediately using their refund!

Everybody & Everyone

As an agency that specializes in e-commerce management, Returnly is our partner of choice in streamlining returns and exchanges. Not only does Returnly take the guess work and manual process out of what can be a tedious, all encompassing job to fill-the client management team (at Returnly) is top notch. Our agency reaches out with numerous inquiries both back end and customer facing--and we are met with an educated and well thought out reply in short response time. Highly recommend.

Talaria Flats

This app streamlined the returns and exchanges process for us at Talaria Flats. Customers loved the ease and user-friendliness of the interface, and the backend for us was great to manage and keep tabs on where various returns and exchanges were in the process. Highly recommend!

Botkier

Before having Returnly we were doing a lot of manual steps to help our customers return products. Now, not only has Returnly made the whole process easier through the returns center but also helped improve our customer service as the entire platform helps to benefit every part of an ecomm business. It has not yet been a year of us using the platform but so far we are extremely pleased!

Alala

We use this app to streamline our returns process. It has been an amazing timesaver for our Customer Support team. Admin/onboarding leaves a bit to be desired so 4 stars.

Goorin Bros

Our customers LOVE the Returnly app. It is so easy and user friendly. Our past return process was very manual, and our service tickets were 75% about returns. Since implementing we are down to about 5%. Its been a game changer for our customers and for our Customer Service team.

TKEES

We're happy with Returnly because it:

1. Gives us instant insight into our returns flow (active in transit, received)
2. Detailed analytics into returned SKUs
3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently)
4. It has implemented stricter returns control procedures
5. Domestic returns shipping is costing less than we anticipated
6. Finally, the service experience has been excellent

Highly recommend

SHEEX

The app itself is pretty good with some limitations, but the customer service is completely dead after signing on. For the amount of $ this cost you would think you would get TOP Service.

Alex Crane

Returnly streamlined our returns and exchange processes. It has been a wonderful service for both us and our customers!

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