Overall rating Based on 44 reviews
Worth it! For our business this helped cut out much of the tedious back and forth between customers and made the return process a lot less messy. Corresponding order numbers are printed right on the return label that customers generate for themselves. You can create your own customized settings and override them from the backend if you need to make exceptions. Freed up a lot of time for our customer service team.
Returnly has really helped automate our returns process. It is pretty easy to customize all pages that a customer would visit, but total customization remains a bit locked up. The analytics are amazing and really helpful for know what is being returned and why. It even shows you what items are in transit back to you in case you are running low on inventory. One thing that is lacking is the information about what data is used to calculate a metric/report on the analytics page, which makes it a bit difficult to determine if what I'm viewing is actually what I need. I would also like to see them build out their team a bit more so that clients have an account rep to discuss things with instead of being pushed to customer support.
Heat Holders Online Store
Very easy to use! Like how all returns are tracked and kept it one simple area. Would like it if when you click the tracking link it would take you straight to USPS tracking rather than the pre-paid label and voucher page.
This app is very useful! The most valuable feature in my opinion is the most returned products report. This gives us visibility on new products with high return rates. We use it weekly to react quickly to high converting products with high return rates.
Returnly really is a game changer for us! Having the ability to track and monitor when customers send back their items and when they were delivered to us is super helpful, especially around the holiday season when returns tend to be higher. We also love the functionality of the exchange process on Returnly. It makes it really simple and easy for customers as well as less time consuming for our customer service.
Ursa Major Skincare
Returnly has been a great investment for us. The integration was relatively simple and we were able to tailor the experience to match our site. Most importantly, the amount of time that it has saved us and our customers has been invaluable. Their customer service has always been quick and helpful, too!
Very easy and helpful once get the hang of it. Customer service could be a little better with their reply time.
United By Blue
Returnly has drastically streamlined our return/exchange process. Returnly makes it so easy for our customers to quickly and painlessly make returns or exchanges. Would definitely recommend!
Highly robust returns platform that drastically helped our business and cut down on customer service. There is definitely room for improvement in some areas, but overall I have been very pleased with the platform, the analytics, the customer service staff and the level of sophistication that went into creating this software. They continue to improve everyday and we are really excited to see what they have in store this year.
What we love most about this app is how easy it is for our customers to use! It plugs in very nicely with our site and makes directing shoppers to returns a breeze. We also love the instant refund voucher as that has helped us increase our sales and retain our customers. The back end of things is easy to use as well and makes processing returns more efficient for us. The only thing we wish it had is a search bar on every page; navigating back to the "manage returns" page for each return is a bit annoying and even though it takes a split second to do, that time could be better spent getting right on to the next return from any page. Overall we love this app and are grateful to have found it!