Overall rating Based on 68 reviews
Everybody & Everyone
As an agency that specializes in e-commerce management, Returnly is our partner of choice in streamlining returns and exchanges. Not only does Returnly take the guess work and manual process out of what can be a tedious, all encompassing job to fill-the client management team (at Returnly) is top notch. Our agency reaches out with numerous inquiries both back end and customer facing--and we are met with an educated and well thought out reply in short response time. Highly recommend.
This app streamlined the returns and exchanges process for us at Talaria Flats. Customers loved the ease and user-friendliness of the interface, and the backend for us was great to manage and keep tabs on where various returns and exchanges were in the process. Highly recommend!
Before having Returnly we were doing a lot of manual steps to help our customers return products. Now, not only has Returnly made the whole process easier through the returns center but also helped improve our customer service as the entire platform helps to benefit every part of an ecomm business. It has not yet been a year of us using the platform but so far we are extremely pleased!
We use this app to streamline our returns process. It has been an amazing timesaver for our Customer Support team. Admin/onboarding leaves a bit to be desired so 4 stars.
Our customers LOVE the Returnly app. It is so easy and user friendly. Our past return process was very manual, and our service tickets were 75% about returns. Since implementing we are down to about 5%. Its been a game changer for our customers and for our Customer Service team.
We're happy with Returnly because it:
1. Gives us instant insight into our returns flow (active in transit, received)
2. Detailed analytics into returned SKUs
3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently)
4. It has implemented stricter returns control procedures
5. Domestic returns shipping is costing less than we anticipated
6. Finally, the service experience has been excellent
The app itself is pretty good with some limitations, but the customer service is completely dead after signing on. For the amount of $ this cost you would think you would get TOP Service.
Returnly streamlined our returns and exchange processes. It has been a wonderful service for both us and our customers!
Kut from the Kloth
We have been using Returnly for one year. The app and support team behind it have been very dependable. The customers have been happy with the return process as well.
We have been using Returnly for years but recently upgraded to a pro plan and it really is next level. It allowed us to fully automate returns with our warehouse and allowed us to customize all pages and notifications, to make sure everything was on brand. They also provided us with a custom order tracking page for all order, which was an added bonus.
If you are looking to take the steps to automate more of your return process than I would highly recommend Returnly to do it.