Overall rating Based on 53 reviews
great experience using it so far. support team is very responsive and quick to resolve issues. Returnly has helped us freeing up resources and time to focus on other things.
Returnly makes refunded customers super easy. It is easy to keep track of what/when customers are sending returns and when we need to refund customers.
Party Pants USA
Returnly has been instrumental with our growing business and helping us manage and organize our return processes. The team is very helpful and quick to respond to resolve any issues. We highly recommend this service as a go-to return platform.
All the agents at Returnly are helpful. Is an App that we recently started using but it's fantastic! We love working with them, and it's such a great experience! Thanks for your excellent work and keep it up!
Will Leonard from Returnly is one of the best that I have worked with. His response was immediate, efficient and factual. Because of his effort joined with GiftWizard, we were able to identify a potential big error in time. We absolutely could not have done it without Will Leonard. Thank you very much.
We love Returnly. It is built to keep things organized, for both the customer and the customer service team. They are always optimizing and keeping their clients abreast of the latest and greatest improvements, and are always willing to work with you quickly and efficiently to deliver you their newest tools.
Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.
This app has been a great utility for both our Customer Service team and the customer. The CS loves it as the customer can set up their returns or exchanges by themselves saving my CS team hours of time. The customer loves it as they can easily and quickly set up their size exchanges and returns. As far as I am concerned it's a win-win all around. Returnly's team has also been extremely helpful in helping us to get this set up and running smoothly. Sick of dealing with returns or hearing from unhappy customers? Install this app!
Worth it! For our business this helped cut out much of the tedious back and forth between customers and made the return process a lot less messy. Corresponding order numbers are printed right on the return label that customers generate for themselves. You can create your own customized settings and override them from the backend if you need to make exceptions. Freed up a lot of time for our customer service team.
Returnly really is a game changer for us! Having the ability to track and monitor when customers send back their items and when they were delivered to us is super helpful, especially around the holiday season when returns tend to be higher. We also love the functionality of the exchange process on Returnly. It makes it really simple and easy for customers as well as less time consuming for our customer service.