Returnly by Affirm , 165 reseñas
We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful.
Thank you for taking the time to leave us this review and share your product feedback! We are so glad to hear that your onboarding was smooth and our app has been able to help both you and your customers.
Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.
Thank you for the amazing review! We are so glad to hear that the integration to Returnly was seamless for both you and your customers!
So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.
Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!
The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!
Thank you for taking the time to leave us this review! We are so glad to hear that our teams have been able to provide you with the high level of support needed during the implementation. We look forward to continuing that support for you and your customers!
Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.
Thank you for taking the time to leave us this review! We are so glad to hear that our app has been able to help you save time and improve your customer experience.
Returnly has automated our return system in a seamless way! It is easy to learn, and use. We love the ability to manually create a return if needed, and love how it seamlessly talks to all our systems
Thank you for this amazing review and product feedback! We are so happy to hear it has been an easy and intuitive experience for both you and your customers!
We want the return process to be easy for our customers, and Returnly makes that happen. Plus, their customer support team is always around if there is anything we need.
We appreciate this stellar review! Thank you so much for taking the time to comment on our experience and support.
This app has change our business. It's so easy and efficient and it has help us improve our customer experience.
We are so glad to hear about the impact Returnly has had on your business! We look forward to continuing that support for you and your customers.
This product is the best on the market for returns. The team is incredibly receptive to feedback and the developments of this app are ahead of their time to make the returns process as streamlined as could be imagined.
We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support.
Elegant, easy to use app that supports all of our return and exchange functions in a seamless way that our customers appreciate.