Returnly by Affirm , 165 則評價

We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful.

Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!

Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.

Returnly has automated our return system in a seamless way! It is easy to learn, and use. We love the ability to manually create a return if needed, and love how it seamlessly talks to all our systems

We want the return process to be easy for our customers, and Returnly makes that happen. Plus, their customer support team is always around if there is anything we need.

This app has change our business. It's so easy and efficient and it has help us improve our customer experience.

This product is the best on the market for returns. The team is incredibly receptive to feedback and the developments of this app are ahead of their time to make the returns process as streamlined as could be imagined.

Elegant, easy to use app that supports all of our return and exchange functions in a seamless way that our customers appreciate.