We decided to use Returnly after a long summer of processing returns and exchanges manually. We are now saving 5 minutes per return/exchange.
The onboarding process was very easy and efficient. We were able to make the website look exactly like an extension of our website, using our own pantones and font.
The process Returnly provides for us is a much better user experience over all as well. Our customers are able to re-purchase immediately using their instant credit. Any time that we have had an issue or a question, our account manager gets back to us within the same business day.
Especially now, in a time when our Customer Service team cannot physically check-in all of our returns, we are able to issue a credit to our customers automatically, knowing their package has safely arrived at our facilities.
Returnly has been a game changer for our business. It makes returns as well as exchanges super easy. It's user friendly so that customers can create the returns themselves. It is also great for repurchases since Returnly provides a instant refund voucher for the customer to use to shop immediately using their refund!
Everybody & Everyone
As an agency that specializes in e-commerce management, Returnly is our partner of choice in streamlining returns and exchanges. Not only does Returnly take the guess work and manual process out of what can be a tedious, all encompassing job to fill-the client management team (at Returnly) is top notch. Our agency reaches out with numerous inquiries both back end and customer facing--and we are met with an educated and well thought out reply in short response time. Highly recommend.
This app streamlined the returns and exchanges process for us at Talaria Flats. Customers loved the ease and user-friendliness of the interface, and the backend for us was great to manage and keep tabs on where various returns and exchanges were in the process. Highly recommend!
Before having Returnly we were doing a lot of manual steps to help our customers return products. Now, not only has Returnly made the whole process easier through the returns center but also helped improve our customer service as the entire platform helps to benefit every part of an ecomm business. It has not yet been a year of us using the platform but so far we are extremely pleased!
Our customers LOVE the Returnly app. It is so easy and user friendly. Our past return process was very manual, and our service tickets were 75% about returns. Since implementing we are down to about 5%. Its been a game changer for our customers and for our Customer Service team.
We're happy with Returnly because it:
1. Gives us instant insight into our returns flow (active in transit, received)
2. Detailed analytics into returned SKUs
3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently)
4. It has implemented stricter returns control procedures
5. Domestic returns shipping is costing less than we anticipated
6. Finally, the service experience has been excellent
Returnly has helped our company grow exponentially. We've been able to streamline our entire process and provide a superior experience for our customers. For me, it's the customer flow and the analytics that made Returnly stand out. We've been able to see return data that I only dreamed of.
Kut from the Kloth
We have been using Returnly for one year. The app and support team behind it have been very dependable. The customers have been happy with the return process as well.
We have been using Returnly for years but recently upgraded to a pro plan and it really is next level. It allowed us to fully automate returns with our warehouse and allowed us to customize all pages and notifications, to make sure everything was on brand. They also provided us with a custom order tracking page for all order, which was an added bonus.
If you are looking to take the steps to automate more of your return process than I would highly recommend Returnly to do it.