The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We love Returnly. It is built to keep things organized, for both the customer and the customer service team. They are always optimizing and keeping their clients abreast of the latest and greatest improvements, and are always willing to work with you quickly and efficiently to deliver you their newest tools.
Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.
This app has been a great utility for both our Customer Service team and the customer. The CS loves it as the customer can set up their returns or exchanges by themselves saving my CS team hours of time. The customer loves it as they can easily and quickly set up their size exchanges and returns. As far as I am concerned it's a win-win all around. Returnly's team has also been extremely helpful in helping us to get this set up and running smoothly. Sick of dealing with returns or hearing from unhappy customers? Install this app!
Worth it! For our business this helped cut out much of the tedious back and forth between customers and made the return process a lot less messy. Corresponding order numbers are printed right on the return label that customers generate for themselves. You can create your own customized settings and override them from the backend if you need to make exceptions. Freed up a lot of time for our customer service team.
Returnly really is a game changer for us! Having the ability to track and monitor when customers send back their items and when they were delivered to us is super helpful, especially around the holiday season when returns tend to be higher. We also love the functionality of the exchange process on Returnly. It makes it really simple and easy for customers as well as less time consuming for our customer service.
Ursa Major Skincare
Returnly has been a great investment for us. The integration was relatively simple and we were able to tailor the experience to match our site. Most importantly, the amount of time that it has saved us and our customers has been invaluable. Their customer service has always been quick and helpful, too!
United By Blue
Returnly has drastically streamlined our return/exchange process. Returnly makes it so easy for our customers to quickly and painlessly make returns or exchanges. Would definitely recommend!
Highly robust returns platform that drastically helped our business and cut down on customer service. There is definitely room for improvement in some areas, but overall I have been very pleased with the platform, the analytics, the customer service staff and the level of sophistication that went into creating this software. They continue to improve everyday and we are really excited to see what they have in store this year.
What we love most about this app is how easy it is for our customers to use! It plugs in very nicely with our site and makes directing shoppers to returns a breeze. We are thrilled with the updates Returnly keeps making, the most recent of which is that you can exchange for more than just a different size now, and our customers are easily able to exchange for a different style or item completely. Something else we appreciate most about the app is how quickly we receive help & support if we need anything. Returnly is by far our favorite app we've had for returns since starting our business and look forward to their continued growth!
Returnly is an efficient, customer-friendly, and ROI positive partner and well-worth the Shopify trial here. Implementation is fairly seamless on the Shopify front and the Returnly team does a great job of helping walk you through any of the sticky points you might encounter along the way.