The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Love returnly functionality + the team. Makes the return process so much easier! A must have for any business that processes returns.
We've been using Returnly for almost two years and I can't say enough about their service. The systems are reliable, the staff trustworthy and knowledgeable and we can always count on their team to collaborate with us on improvements and expansions.
I can't speak highly enough of Returnly. Their system is easy to use and their staff is extremely helpful!
Returnly is very easy to work with. We have been with the company for over a year and a half, and they have some of the best return data and analytics. If your goal is to find a company with a high ROI with added transparency to your customers' returning habits, Returnly is a great way to go.
Pacific Coast Outlet
When we first started scaling, we weren't prepared for the amount of returns. This app saved us hours of time.
The app works well, and has helped us streamline our returns process. We recently added the exchange option, and love it. It integrated seamlessly with our system and the customer support has been great. We recommend this app!
The other return apps we tried all sucked. This app is easy to setup and works perfectly.
So there are mostly good reviews here but there are some not so good. reality is that every business is different and what works for one might not for the other. doesn't mean the App or service doesn't work.
for us the app has worked great. there is an adjustment period but returns emails and phone calls is way down to 7% of what it was. also on the phone our customers used to ask us to pay the return label and would get upset and use the charge-back card if we did not agree. Returnly lets them create the label and lets them know what will be deduct from their refund to cover the ship back label cost. we have only had 1 phone call from a customer who did not want to pay this.
finally. this was the only app or service that we found that is build to get the customer to EXCHANGE instead of return. if you have the customers money why would you be so quick to just accept a return for a refund before trying an exchange.
so far so good returnly. keep it UP
Aster Ivory Stone
What a great app. It does all the messy work for you. Plus it makes the entire return process so easy for the customer! A definite MUST HAVE!
App is great! Saves so many hours of customer service time. The only thing that I would suggest is giving more customization options. We also would like to be able to do a separate time allotment for refunds versus exchanges. I would love to be able to change the length of time depending on the items types. Also I would like detailed tracking information when I click on the tracking number. Having the option for customers to message through the app would be awesome as well. Overall, a very good app. I can't wait to see what they will do with it in the future.