Overall rating Based on 48 reviews
Really, really, REALLY terrible customer service. I would not recommend Returnly to anyone, and this is coming from someone who never spends the time to write negative reviews.
We spent several weeks attempting to get proper help from someone at the company. Their response time via email is painfully slow, so we finally called and spoke with someone who was very short with us and unwilling to offer a solution that would work for our company. We had hoped to come up with a solution between the "Starter" plan and unreasonably expensive "Ace" plan, but were quickly dismissed and told the app probably wouldn't be a good fit for us at this time. We have already been using the Returnly app for a few months now, but they had no interest in doing anything to at least try to keep us as a customer.
Beware that the "Starter" plan only allows customers to return one product. This information is not prominent on the Returnly website and, unfortunately, created a bit of a customer service issue for us. We already sourced and installed a different returns app that we will be using instead.
They don't even look at the chat when you message they have shitty customer support. I tried contacting them and reaching out because I had a simple problem with returns and they don't even look at the chat system. Don't bother getting this app.
i would do no stars if i could. i signed up its very confusing and even though i went through all of this i cannot sign in. this is not a good app and shopify needs to remove it. very displeased
You should say this app doesn't work in other countries, but USA.
Don't recommend. Slow support. No phone support. $150 a month if you want to use your own shipping account!? Way overpriced for what it is worth.
I didn't realize you can only return one item from you purchase with the basic version of this app and ended up loosing a customer because the process was too frustrating. The limit on the features for the basic pricing makes the basic price plan pointless.