Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

Hassle-free product returns for merchants and shoppers

Overall rating
4.2 of 5 stars
Based on 64 reviews

  • 5 of 5 stars
    66% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
    (9)
  • 3 of 5 stars
    6% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    11% of ratings are 1 stars
    (7)

All reviews

2 reviews

SHEEX

The app itself is pretty good with some limitations, but the customer service is completely dead after signing on. For the amount of $ this cost you would think you would get TOP Service.

mnml

Used returnly for over a year. Returns process works smoothly for customers, but the app is entirely too expensive. The commission they take on instant refunds is way too high, and there are other apps out there which can get customers to keep their money with you, for cheaper.

Offloading from this app was a nightmare. Zero communication, which caused quite the customer service headache on our end.

I suggest checking out one of the other many returns apps built for shopify. We definitely didn't regret switching off this platform.