Overall rating Based on 60 reviews
Used returnly for over a year. Returns process works smoothly for customers, but the app is entirely too expensive. The commission they take on instant refunds is way too high, and there are other apps out there which can get customers to keep their money with you, for cheaper.
Offloading from this app was a nightmare. Zero communication, which caused quite the customer service headache on our end.
I suggest checking out one of the other many returns apps built for shopify. We definitely didn't regret switching off this platform.