Overall rating Based on 66 reviews
Before having Returnly we were doing a lot of manual steps to help our customers return products. Now, not only has Returnly made the whole process easier through the returns center but also helped improve our customer service as the entire platform helps to benefit every part of an ecomm business. It has not yet been a year of us using the platform but so far we are extremely pleased!
Our customers LOVE the Returnly app. It is so easy and user friendly. Our past return process was very manual, and our service tickets were 75% about returns. Since implementing we are down to about 5%. Its been a game changer for our customers and for our Customer Service team.
We're happy with Returnly because it:
1. Gives us instant insight into our returns flow (active in transit, received)
2. Detailed analytics into returned SKUs
3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently)
4. It has implemented stricter returns control procedures
5. Domestic returns shipping is costing less than we anticipated
6. Finally, the service experience has been excellent
Returnly streamlined our returns and exchange processes. It has been a wonderful service for both us and our customers!
Kut from the Kloth
We have been using Returnly for one year. The app and support team behind it have been very dependable. The customers have been happy with the return process as well.
We have been using Returnly for years but recently upgraded to a pro plan and it really is next level. It allowed us to fully automate returns with our warehouse and allowed us to customize all pages and notifications, to make sure everything was on brand. They also provided us with a custom order tracking page for all order, which was an added bonus.
If you are looking to take the steps to automate more of your return process than I would highly recommend Returnly to do it.
Shop Everly Clothing
We love Returnly! We chose it because some of our close friends use it too and never have any issues. We just launched it and it's extremely organized and user-friendly. They are always updating the system too, so you can see anything that's updated along the way. Thank you Returnly for a positive experience during set-up!
The North Face Renewed
Returnly helps alleviate a lot of time spent managing the returns process. The Returnly team has been highly responsive and worked with us to address our needs.
Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.
Birdwell Beach Britches
We use this app to process all of our returns and exchanges. I like how it allows for instant refunds or exchanges which gives a better overall customer experience. It also is a very intuitive system which is easy to learn and navigate on the back end creating less time consuming work for our team.