Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

A return experience like no other

4.5 of 5 stars(74 reviews)

Streamline Operations

Automate returns management from label generation to refunds, freeing up your resources to focus where it matters most.

Build Brand Loyalty

Build confidence in your brand with a hosted and fully brandable self-service Returns Center.

Make Smarter Decisions

Leverage post-purchase insights to inform your business decisions from merchandising needs to product positioning.

About Returnly: Returns & Exchanges

Please note: Monthly plans are only available for Shopify (Non Plus) stores.

Returnly for Shopify (Non Plus)

Returnly integrates with your Shopify orders and powers your store's own Return Center, a self-service solution built for all your shoppers’ return needs. Just set your product return policy and we'll handle the rest - from label generation to return refunds.

With our Shopify monthly plans, you'll have access to:

  • Manual exchanges
  • Brandable returns center
  • Customizable return policies
  • Self-service knowledgebase

Monthly plans are only available for Shopify non-Plus stores.

Returnly for Shopify Plus

Our annual plans include automated exchanges, fully brandable URLs, API access, out-of-the-box integrations, and premium add-on products including instant credit and exchanges, returnless refunds and cross-border returns.

Returnly's instant credit and instant exchange experience lets your customers get the right item before returning the wrong one. We pay for the replacement items on behalf of the shopper and take on fraud and return risk, so orders ship right away. The result is a world-class shopping experience with the industry-highest customer satisfaction score (CSAT) of 91%.

To learn more about our annual plans, contact Shopify Plus stores can trial for 14-days free.

More Information

  • Returnly is currently available in the U.S. and Canada
  • Returnly is an official Shopify Plus Technology Partner

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Pricing 14-day free trial

Basic Shopify


Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Basic Shopify



Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Shopify

Advanced Shopify


Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Advanced Shopify

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    69% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    9% of ratings are 1 stars

Most recent reviews

Raleigh Denim Workshop

This app greatly improved our system for returns, it is simple to understand for the customer and it makes our process in fulfillment easier. We love returnly and will use it for many years to come.


This app has really helped our team efficiently help our customers have an easy and convenient exchange and return process. Our returns team is able to get through a larger amount of returns since we implemented this amazing app.

Our Returnly rep has been so helpful and we have a great relationship with them.

Recoup Fitness

Returnly has completely streamlined returns and exchanges for us, eliminating 6-8 manual hours per week. Our company is new to wearables, so Returnly has been invaluable in streamlining exchanges for the wrong size, reorders, etc. The customer support team is responsive, thorough and gracious, too.