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Returnly by Affirm

by Returnly Holdings, LLC

Automated returns, exchanges, gift returns & more

164 reviews
From $99/month. 14-day free trial. Additional charges may apply.
View demo store

App highlights

  • Speed tested: no impact to your online store

Key values section

Automated returns & exchanges

Customers can start a return or exchange anytime with automatic labels and exchange processing. Fast for customers, time back for your team.

Gift exchanges customers love

Let gift recipients request a gift card or exchange without needing to engage the gift giver or customer support.

Advanced return solutions

Printerless QR codes, international handling, brand controls, CSAT surveys and more to help you grow through exceptional returns.

Featured images gallery

  • return center
  • exchanges
  • policy
  • management
  • return center
  • exchanges
  • policy
  • management

App details

Returnly by Affirm

Returnly by Affirm

Using Shop Pay Installments? Get 2 Months Free

As part of Affirm, the company behind Shop Pay Installments, Returnly is offering 2 Months Free* for merchants with Shop Pay Installments.

*Offer is available to new customers who sign up and install Returnly Starter with SPI by November 30, 2022 at 11:59PM PST. Merchants must have Shop Pay Installments enabled. The monthly subscription fee will be waived for 2 months after your installation date. After 2 months free, pricing will revert back to the discounted $99/month and will auto renew monthly unless canceled on or before the end of the then-current monthly active period. Additional Shipping label fees apply. This offer is subject to the Merchant Agreement and Returnly Commercial Terms and Conditions.

With Returnly, customers can start a return anytime with automatic labels, variant exchanges and gift return handling. Just set your policy, customize your brand, and start processing returns.

Seamless for your customers

  • Fully branded Return Center
  • Automatic pre-paid labels
  • Start with email or order number
  • Automatic emails on return status
  • Exchange for variant - ships at scan
  • Gift returns & exchanges
  • Printerless QR code returns
  • International return handling

Supported returns methods

  • Refund to original payment method
  • Return for store credit
  • Exchange for different variant

Efficient management for your team

  • Product or order-level tags to set or override policy outcomes
  • Custom eligibility window during the holidays
  • Return reason by product type
  • Nested return reasons
  • Ship exchanges at carrier scan
  • Access to RMA Reporting
  • Build custom reports

Contact us to learn about Premium Plans

Returnly's Premium Plans can help you unlock new savings, incremental revenue, and higher CLTV. Premium Plan features at a glance...

  • Different product exchanges
  • Add your carrier accounts
  • Rate shopping by carrier
  • Multi-warehouse
  • Automatic refunding
  • Analytics
  • Buy in-store return online (compatible with Shopify POS)
  • Integrations with Klaviyo, Gorgias, 3PLs & more
  • Instant Exchanges
  • Instant Credit

Restrictions

  • Returnly App is currently available in the U.S. and Canada

Launch date

December 08, 2014

Integrates with

  • ShipHero
  • Klaviyo
  • Deliverr
  • Easypost
  • Gorgias
Returnly by Affirm

Returnly by Affirm

Using Shop Pay Installments? Get 2 Months Free

As part of Affirm, the company behind Shop Pay Installments, Returnly is offering 2 Months Free* for merchants with Shop Pay Installments.

*Offer is available to new customers who sign up and install Returnly Starter with SPI by November 30, 2022 at 11:59PM PST. Merchants must have Shop Pay Installments enabled. The monthly subscription fee will be waived for 2 months after your installation date. After 2 months free, pricing will revert back to the discounted $99/month and will auto renew monthly unless canceled on or before the end of the then-current monthly active period. Additional Shipping label fees apply. This offer is subject to the Merchant Agreement and Returnly Commercial Terms and Conditions.

With Returnly, customers can start a return anytime with automatic labels, variant exchanges and gift return handling. Just set your policy, customize your brand, and start processing returns.

Seamless for your customers

  • Fully branded Return Center
  • Automatic pre-paid labels
  • Start with email or order number
  • Automatic emails on return status
  • Exchange for variant - ships at scan
  • Gift returns & exchanges
  • Printerless QR code returns
  • International return handling

Supported returns methods

  • Refund to original payment method
  • Return for store credit
  • Exchange for different variant

Efficient management for your team

  • Product or order-level tags to set or override policy outcomes
  • Custom eligibility window during the holidays
  • Return reason by product type
  • Nested return reasons
  • Ship exchanges at carrier scan
  • Access to RMA Reporting
  • Build custom reports

Contact us to learn about Premium Plans

Returnly's Premium Plans can help you unlock new savings, incremental revenue, and higher CLTV. Premium Plan features at a glance...

  • Different product exchanges
  • Add your carrier accounts
  • Rate shopping by carrier
  • Multi-warehouse
  • Automatic refunding
  • Analytics
  • Buy in-store return online (compatible with Shopify POS)
  • Integrations with Klaviyo, Gorgias, 3PLs & more
  • Instant Exchanges
  • Instant Credit

Restrictions

  • Returnly App is currently available in the U.S. and Canada

Launch date

December 08, 2014

Integrates with

  • ShipHero
  • Klaviyo
  • Deliverr
  • Easypost
  • Gorgias

Pricing 14-day free trial

See all pricing options

Starter

$149/month

$3 per additional return, Shipping charges may apply

  • 1,000 returns a yr
  • Variant exchanges
  • Gift returns & exchanges
  • Tagging and policy controls
  • Custom reports & scheduler
  • Holiday return windows

Starter with SPI

$99/month

Starter Plan plan fees apply

  • Everything in Starter, plus...
  • 2 Months free if you sign up by Nov 30, 2022
  • Discounted monthly pricing
  • Must have Shop Pay Installments

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 73% of ratings are 5 stars
    119
  • 13% of ratings are 4 stars
    21
  • 3% of ratings are 3 stars
    5
  • 2% of ratings are 2 stars
    4
  • 9% of ratings are 1 stars
    15
View all 164 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    August 24, 2022

    Saint Haven

    Location United States
    Time spent using app Over 2 years

    Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

  • 3 of 5 stars
    August 5, 2022

    ITS JULIET

    Location United States
    Time spent using app 2 months

    So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

    Developer reply
    August 29, 2022

    Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!

  • 4 of 5 stars
    June 30, 2022

    Flair

    Location United States
    Time spent using app About 1 month

    The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!

View all reviews

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