Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

A return experience like no other

4.4 of 5 stars(75 reviews)

Put returns on autopilot

Set your policy and we’ll handle the rest from label generation to refunds — freeing up your time to focus where it matters most.

Retain more customers

Provide customers an easy way to initiate returns and exchanges through a fully branded and customizable returns portal.

Optimize your return journey

Track and monitor return reasons, real-time feedback and user engagement to build better experiences at every stage.


About Returnly: Returns & Exchanges

Please note: Month-to-month plans are only available for Shopify (Non Plus) stores.

What’s included in the App?

Returnly integrates with your Shopify orders and powers your store's own self-service Return Center. Just set your product return policy and we'll handle the rest. Returnly automatically approves returns while identifying the edge cases, so you can focus where it’s needed most.

With our month-to-month plans for Shopify, you'll have access to:

  • Fully-brandable returns center
  • Manual exchanges
  • Comprehensive refunding
  • Flexible return policies
  • RMA reports
  • Self-service knowledgebase

Enterprise-grade solutions for Shopify & Shopify Plus

Our annual plans for Shopify and Shopify Plus, provide access to premium features including:

  • Automated exchanges
  • Smart product recommendations
  • CSAT feedback
  • Out-of-the-box integrations
  • Brandable URLs
  • Add-on products including Instant Credit & Exchanges, Green Returns, International Returns and APIs

Returnly is the only return solution that lets customers get the right item before returning the wrong one. Customers making a return are able to instantly exchange or shop again for something new. We pay for the order on behalf of your customers, so items ship right away. This means customers will never have to wait for the product they paid for, and their items will always be in stock — guaranteed. The result is a world-class shopping experience with the industry-highest customer satisfaction score (CSAT) of 91%.

Shopify Plus merchants can install the Returnly app for 14-days free, and we’ll reach out to set up a personalized demo.

More Information

  • Returnly is currently available in the U.S. and Canada
  • Returnly is an official Certified Shopify Plus Partner

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Support

Pricing 14-day free trial

Basic Shopify

$29/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Basic Shopify

Shopify

$59/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Shopify

Advanced Shopify

$149/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Advanced Shopify

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    68% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    9% of ratings are 1 stars
    (7)

Most recent reviews

Ou bél

Personally this app was very difficult for me to understand and when you are running a business you need simple and straightforward. Right now I am struck trying to figure out a exchange for a client on my own. Honestly, for a back end service there should be a customer service number to reach out to. The layout and design of the app is beautiful though and the first few times I had issues they did reach out with in a few hour. This app just was not helpful for my needs but the reps were nice.

Raleigh Denim Workshop

This app greatly improved our system for returns, it is simple to understand for the customer and it makes our process in fulfillment easier. We love returnly and will use it for many years to come.

ROOLEE

This app has really helped our team efficiently help our customers have an easy and convenient exchange and return process. Our returns team is able to get through a larger amount of returns since we implemented this amazing app.

Our Returnly rep has been so helpful and we have a great relationship with them.