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Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

A return experience like no other

4.2 of 5 stars(92 reviews)
From $29/month. 14-day free trial. Additional charges may apply.
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Put returns on autopilot

Set your policy and we’ll handle the rest from label generation to refunds — freeing up your time to focus where it matters most.

Retain more customers

Provide customers an easy way to initiate returns and exchanges through a fully branded and customizable returns portal.

Optimize your return journey

Track and monitor return reasons, real-time feedback and user engagement to build better experiences at every stage.

About Returnly: Returns & Exchanges

Please note: Month-to-month plans are only available for Shopify (Non Plus) stores.

What’s included in the App?

Returnly integrates with your Shopify orders and powers your store's own self-service Return Center. Just set your product return policy and we'll handle the rest. Returnly automatically approves returns while identifying the edge cases, so you can focus where it’s needed most.

With our month-to-month plans for Shopify, you'll have access to:

  • Fully-brandable returns center
  • Manual exchanges
  • Comprehensive refunding
  • Flexible return policies
  • RMA reports
  • Self-service knowledgebase

Enterprise-grade solutions for Shopify & Shopify Plus

Our annual plans for Shopify and Shopify Plus, provide access to premium features including:

  • Automated exchanges
  • Smart product recommendations
  • CSAT feedback
  • Out-of-the-box integrations
  • Brandable URLs
  • Add-on products including Instant Credit & Exchanges, Green Returns, International Returns and APIs

Returnly is the only return solution that lets customers get the right item before returning the wrong one. Customers making a return are able to instantly exchange or shop again for something new. We pay for the order on behalf of your customers, so items ship right away. This means customers will never have to wait for the product they paid for, and their items will always be in stock — guaranteed. The result is a world-class shopping experience with the industry-highest customer satisfaction score (CSAT) of 91%.

Shopify Plus merchants can install the Returnly app for 14-days free, and we’ll reach out to set up a personalized demo.

More Information

  • Returnly is currently available in the U.S. and Canada
  • Returnly is an official Certified Shopify Plus Partner

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Pricing 14-day free trial

See all pricing options
Basic Shopify

$29/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Basic Shopify

Shopify

$59/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Shopify

Advanced Shopify

$149/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Advanced Shopify

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    68% of ratings are 5 stars
    (63)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (11)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    11% of ratings are 1 stars
    (10)
View all 92 reviews

Most recent reviews

Curvy Boutique By Judy

Rating
3 of 5 stars
Posted
January 22, 2021

I never got to use the app, but I tried twice to get it installed. Customer service is VERY slow at responding. The widget wouldn't install and after 2 weeks and 2 attempts I give up. It looks like it might be a great app, but the lack of help and poor app performance is enough to keep me from installing it again.

KIAVAclothing

Rating
1 of 5 stars
Posted
January 17, 2021

We had intended to utilize Returnly to make our return process easier. Instead, we ended up on a call with a Returnly team member that let us know we it would cost thousands of dollars a year with a year long contract to have the functionality we wanted. I cannot find a way to cancel on their website, and they are still billing us every month for this app which we do not like, want, or need. Definitely not something I would recommend to anyone.

Stitches Medical

Rating
5 of 5 stars
Posted
January 13, 2021

I wish I started using this app earlier because it has saved me a ton of time. My business is growing, and manually doing exchanges/returns is extremely cumbersome, especially being a solopreneur for the time being...

View all reviews