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Returnly Returns & Exchanges

Automated returns, exchanges, gift returns & more

Shopify app insights
  • Popular with businesses in the United States

From $99/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Automated returns & exchanges

Customers can start a return or exchange anytime with automatic labels and exchange processing. Fast for customers, time back for your team.

Gift exchanges customers love

Let gift recipients request a gift card or exchange without needing to engage the gift giver or customer support.

Advanced return solutions

Printerless QR codes, international handling, brand controls, CSAT surveys and more to help you grow through exceptional returns.

App details

Returnly Returns & Exchanges

Returnly Returns & Exchanges

Save $50 a month with Shop Pay Installments at checkout

Get the Starter plan for a discounted rate of $99/month if you have Shop Pay Installments enabled at checkout, a $600/year savings. Returnly is owned by Affirm and we want to make it as easy as possible for Shopify merchants to retain revenue from returns.

With Returnly, customers can start a return anytime with automatic labels, variant exchanges and gift return handling. Just set your policy, customize your brand, and start processing returns.

Seamless for your customers

  • Fully branded Return Center
  • Automatic pre-paid labels
  • Start with email or order number
  • Automatic emails on return status
  • Exchange for variant - ships at scan
  • Gift returns & exchanges
  • Printerless QR code returns
  • International return handling

Supported returns methods

  • Refund to original payment method
  • Return for store credit
  • Exchange for different variant

Efficient management for your team

  • Product or order-level tags to set or override policy outcomes
  • Custom eligibility window during the holidays
  • Return reason by product type
  • Nested return reasons
  • Ship exchanges at carrier scan
  • Access to RMA Reporting
  • Build custom reports

Contact us to learn about Premium Plans

Returnly's Premium Plans can help you unlock new savings, incremental revenue, and higher CLTV. Premium Plan features at a glance...

  • Different product exchanges
  • Add your carrier accounts
  • Rate shopping by carrier
  • Multi-warehouse
  • Automatic refunding
  • Analytics
  • Buy in-store return online (compatible with Shopify POS)
  • Integrations with Klaviyo, Gorgias, 3PLs & more
  • Instant Exchanges
  • Instant Credit

Restrictions

  • Returnly App is currently available in the U.S. and Canada

Launch date

Integrates with

  • ShipHero
  • Klaviyo
  • Deliverr
  • Easypost
  • Gorgias
Returnly Returns & Exchanges

Returnly Returns & Exchanges

Save $50 a month with Shop Pay Installments at checkout

Get the Starter plan for a discounted rate of $99/month if you have Shop Pay Installments enabled at checkout, a $600/year savings. Returnly is owned by Affirm and we want to make it as easy as possible for Shopify merchants to retain revenue from returns.

With Returnly, customers can start a return anytime with automatic labels, variant exchanges and gift return handling. Just set your policy, customize your brand, and start processing returns.

Seamless for your customers

  • Fully branded Return Center
  • Automatic pre-paid labels
  • Start with email or order number
  • Automatic emails on return status
  • Exchange for variant - ships at scan
  • Gift returns & exchanges
  • Printerless QR code returns
  • International return handling

Supported returns methods

  • Refund to original payment method
  • Return for store credit
  • Exchange for different variant

Efficient management for your team

  • Product or order-level tags to set or override policy outcomes
  • Custom eligibility window during the holidays
  • Return reason by product type
  • Nested return reasons
  • Ship exchanges at carrier scan
  • Access to RMA Reporting
  • Build custom reports

Contact us to learn about Premium Plans

Returnly's Premium Plans can help you unlock new savings, incremental revenue, and higher CLTV. Premium Plan features at a glance...

  • Different product exchanges
  • Add your carrier accounts
  • Rate shopping by carrier
  • Multi-warehouse
  • Automatic refunding
  • Analytics
  • Buy in-store return online (compatible with Shopify POS)
  • Integrations with Klaviyo, Gorgias, 3PLs & more
  • Instant Exchanges
  • Instant Credit

Restrictions

  • Returnly App is currently available in the U.S. and Canada

Launch date

Integrates with

  • ShipHero
  • Klaviyo
  • Deliverr
  • Easypost
  • Gorgias

Pricing 14-day free trial

See all pricing options

Starter

$149/month

1,000 returns a year + $3 per additional return, Shipping charges may apply

  • Variant exchanges
  • Gift returns and exchanges
  • Tagging and policy controls
  • Custom RMA reporting

Starter with SPI

$99/month

1,000 returns a year + $3 per additional return, Shipping charges may apply

  • Discounted if you offer Shop Pay Installments
  • Variant exchanges
  • Gift returns and exchanges
  • Tagging and policy controls
  • Custom RMA reporting

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 73% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Saint Haven

    Location United States
    Time spent using app Over 2 years

    Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

  • ITS JULIET

    Location United States
    Time spent using app 2 months

    So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

    Developer reply
    August 29, 2022

    Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!

  • Flair

    Location United States
    Time spent using app About 1 month

    The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!

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