Returnly by Affirm

Returnly by Affirm

From $99/month. 14-day free trial. Additional charges may apply.
Rating (4.6)
Reviews

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

December 8, 2014

Languages

English

Integrates with

ShipHero, Klaviyo, Deliverr, Easypost, Gorgias, and dozens more

Automate returns and exchanges to save time, increase revenue, and keep your customers coming back

Offering the convenience of self-serve returns, exchanges and printerless drop offs gives your business an edge, increasing customer satisfaction and retention. Customize your policy, return reasons, branding, email notifications and more.

Offering the convenience of self-serve returns, exchanges and printerless drop offs gives your business an edge, increasing customer satisfaction and retention. Customize your policy, return reasons, branding, email notifications and more. more
  • Save time and revenue with exchanges that auto ship on scan
  • Offer easy gift returns and exchanges
  • Increase convenience with printerless QR Code returns
  • Unlock deeper insights with two-tiers of return reasons
  • Build and schedule custom return reports

Pricing

14-day free trial

Starter

$149/month

1,000 returns a year, $3 per additional return, Shipping charges may apply

  • Branded Portal
  • Return Policy Rules
  • Auto-Exchange
  • Issue Gift Card
  • Gift Return & Exchanges
  • Returns Report
  • USPS QR Codes
  • Cross-Border Mgmt

Starter with SPI

$99/month

Starter Plan plan fees apply

  • Everything in Starter, plus...
  • Discounted monthly pricing
  • Must have Shop Pay Installments

Starter

$149/month

1,000 returns a year, $3 per additional return, Shipping charges may apply

  • Branded Portal
  • Return Policy Rules
  • Auto-Exchange
  • Issue Gift Card
  • Gift Return & Exchanges
  • Returns Report
  • USPS QR Codes
  • Cross-Border Mgmt

Starter with SPI

$99/month

Starter Plan plan fees apply

  • Everything in Starter, plus...
  • Discounted monthly pricing
  • Must have Shop Pay Installments

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

165 reviews
Overall rating
4.6
Counts per rating level
  • 73% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
December 14, 2022

We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful.

Eko
United States
Time spent using app: 8 months
Returnly Holdings, LLC replied January 10, 2023

Thank you for taking the time to leave us this review and share your product feedback! We are so glad to hear that your onboarding was smooth and our app has been able to help both you and your customers.

August 24, 2022

Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

Saint Haven
United States
Time spent using app: Over 2 years
Returnly Holdings, LLC replied January 10, 2023

Thank you for the amazing review! We are so glad to hear that the integration to Returnly was seamless for both you and your customers!

August 5, 2022

So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

ITS JULIET
United States
Time spent using app: 2 months
Returnly Holdings, LLC replied August 29, 2022

Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!

About this app

Launched

December 8, 2014

Languages

English

Integrates with

ShipHero, Klaviyo, Deliverr, Easypost, Gorgias, and dozens more

Built by Returnly Holdings, LLC

About Returnly Holdings, LLC

4.6 average rating

8 years building apps for the Shopify App Store

Support

Send a message

support@returnly.com

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