Returnly Returns & Exchanges

Returnly Returns & Exchanges

by Returnly Technologies, Inc

Make returns easy and exchanges instant

3.8 of 5 stars(25 reviews)

Fully automated technology

Automate your day-to-day product returns operations, freeing up your resources to focus where it matters most.

Self-service returns

Let your customers help themselves with all their product return needs with a fully hosted, brandable, self-service returns portal.

Instant exchanges

Empower customers with live exchanges that ship instantly, leaving manual processes, inventory challenges, and delayed orders in the past.

About Returnly Returns & Exchanges

About Returnly

Returnly offers a streamlined solution for better product returns, giving online merchants the tools they need to efficiently manage returns while enabling customers to help themselves with all of their product returns needs - from instant exchanges to printing return labels or receiving refunds and follow up emails.

Whether you’re looking to scale returns management, offer the best customer experience or simply get better ROI, do it all with our fully integrated post-purchase platform.

Returnly is currently available in the U.S. and Canada.

Returnly for Enterprise

Annual Enterprise and custom plans are available for Shopify Plus and high volume merchants. Returnly is an official Shopify Plus Technology Partner and has an out-of-the-box integration to help you create competitive advantage from day one. Contact an implementation specialist at to learn more.

End-to-end returns management

Put product returns on autopilot with end-to-end RMA management. Returnly monitors your reverse logistics event data and automates 99% of your returns processing.

Self-service returns

Eliminate shopper wait-times and build confidence in your brand with a fully hosted, brandable returns portal that works as a hands-off destination for your shoppers. Our meticulously designed returns flows and personalization capabilities help you meet your customers evolving post-purchase expectations.

Instant exchanges

Empower customers with self-service exchanges that ship instantly. Returnly settles exchange orders in real-time and takes the risk, making sure the right items get fulfilled before going out of stock.

Everything you need for better returns

  • Auto-generated packing slips
  • Completely self-service returns and exchanges
  • Instantly shipped exchanges
  • Tracking to warehouse with customizable shopper notifications
  • Simple customer verification - no order number needed
  • Customer lookup
  • Overriding return policy controls
  • Flexible policy settings
  • Exportable data
  • Robust Analytics

More information:

  • Returnly & Shopify:
  • Returnly & Shopify Plus:

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Pricing 7-day free trial

See all pricing options


Add-on Analytics

  • Return multiple items per return, Returns Center customization, 3 seats and all Starter features for up to 75 returns per month.



Add-on Analytics

  • Priority Support, 5 seats, reporting and all Ace features for up to 300 returns per month.



Add-on Analytics

  • Access to all Returnly Returns Center features for up to 10 returns per month.

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
3.8 of 5 stars
Based on 25 reviews

  • 5 of 5 stars
    56% of ratings are 5 stars
  • 4 of 5 stars
    12% of ratings are 4 stars
  • 3 of 5 stars
    12% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    20% of ratings are 1 stars

Most recent reviews

Expired Lifestyle

They don't even look at the chat when you message they have shitty customer support. I tried contacting them and reaching out because I had a simple problem with returns and they don't even look at the chat system. Don't bother getting this app.


i would do no stars if i could. i signed up its very confusing and even though i went through all of this i cannot sign in. this is not a good app and shopify needs to remove it. very displeased

Pacific Coast Outlet

When we first started scaling, we weren't prepared for the amount of returns. This app saved us hours of time.