Returnly
Automated returns solution with truly instant exchanges.
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Popular with businesses in the United States
App highlights
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Speed tested: no impact to your online store
Key values section
Seamless for customers
Give your customers control over their returns experience with a self-serve Return Center, automated emails, and more.
Automate your workflow
Generate a shipping label with no back and forth and automate return processing, saving your team time in the day.
Manage returns with ease
Easily manage returned orders in Shopify, set custom policy settings and brand assets to meet your business needs.
Returnly
Launch date
Integrates with
- Zendesk
- ShipBob
- ShipHero
- Kustomer
- Klaviyo
- And Many More!
Returnly
Launch date
Integrates with
- Zendesk
- ShipBob
- ShipHero
- Kustomer
- Klaviyo
- And Many More!
Pricing 14-day free trial
See all pricing optionsBasic Shopify
$29/month
Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.
Shopify
$59/month
Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.
Advanced Shopify
$149/month
Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Flair
The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!
MFI Medical
Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.
Lela Rose
Returnly has automated our return system in a seamless way! It is easy to learn, and use. We love the ability to manually create a return if needed, and love how it seamlessly talks to all our systems
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