Returnly by Affirm

Returnly by Affirm

From $99/month. 14-day free trial. Additional charges may apply.
Rating (4.6)
Reviews
Developer
Returnly Holdings, LLC

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

December 08, 2014

Languages

English

Integrates with

ShipHero, Klaviyo, Deliverr, Easypost, Gorgias

Automate returns, exchanges, gift returns, policy rules and more.

Returnly make it easy for customers to return and exchange for the products they love - boosting retention and reducing the cost of returns for your business. Using Shop Pay Installments? Save $50 a month! As part of Affirm, we’re offering our Starter Plan for only $99/mo.

  • Exchange for variant that auto ships on scan
  • Convert gift returns into exchanges
  • Offer a custom international experience and QR Code labels
  • Unlock deeper insights with two-tiers of reasons
  • Build and schedule custom reports

Pricing

14-day free trial

Starter

$149/month

$3 per additional return, Shipping charges may apply

  • 1,000 returns a yr
  • Variant exchanges
  • Gift returns & exchanges
  • Tagging and policy controls
  • Custom reports & scheduler
  • Holiday return windows

Starter with SPI

$99/month

Starter Plan plan fees apply

  • Everything in Starter, plus...
  • Discounted monthly pricing
  • Must have Shop Pay Installments

Starter

$149/month

$3 per additional return, Shipping charges may apply

  • 1,000 returns a yr
  • Variant exchanges
  • Gift returns & exchanges
  • Tagging and policy controls
  • Custom reports & scheduler
  • Holiday return windows

Starter with SPI

$99/month

Starter Plan plan fees apply

  • Everything in Starter, plus...
  • Discounted monthly pricing
  • Must have Shop Pay Installments

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

164 reviews
Overall rating
4.6
Counts per rating level
  • 73% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
August 24, 2022

Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

Saint Haven
United States
Time spent using app: Over 2 years
August 5, 2022

So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

ITS JULIET
United States
Time spent using app: 2 months
Returnly Holdings, LLC replied August 29, 2022

Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!

June 30, 2022

The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!

Flair
United States
Time spent using app: About 1 month

About this app

Launched

December 08, 2014

Languages

English

Integrates with

ShipHero, Klaviyo, Deliverr, Easypost, Gorgias

Built by Returnly Holdings, LLC

About Returnly Holdings, LLC

1 app

4.6 average rating

8 years building apps for the Shopify App Store

Support

Send a message

support@returnly.com

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