Returnly

by Returnly Holdings, LLC

Automated returns solution with truly instant exchanges.

105 reviews

  • Popular with businesses in the United States

From $29/month. 14-day free trial. Additional charges may apply.
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returnly_returns_center

Key values section

Seamless for customers

Give your customers control over their returns experience with a self-serve Return Center, automated emails, and more.

Automate your workflow

Generate a shipping label with no back and forth and automate return processing, saving your team time in the day.

Manage returns with ease

Easily manage returned orders in Shopify, set custom policy settings and brand assets to meet your business needs.

  • return dashboard
  • returns center
  • return policy
  • return dashboard
  • returns center
  • return policy
Returnly

Returnly

About the Returnly App

With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your policy, control your brand, and start processing returns giving you time back in the day.

The Returnly Shopify App includes:

  • Fully brandable Return Center
  • In-App Labels
  • Policy Controls
  • Return Management
  • Nested Return Reason
  • RMA Reporting
  • Robust Knowledge Center

Looking for Exchanges, Analytics & More?

Get in touch with our team to learn about Returnly's premium features helping you to maximize revenue retention, customer satisfaction and LTV. We pay you up-front and in full for every return as soon as it’s initiated, with no risk for you or your business.

Premium features at a glance:

  • Variant Exchanges
  • Different Priced Product Exchanges
  • Returnly Credit
  • Auto Refunding
  • Actionable Analytics
  • Pre-built Integrations (Help Desks, 3PLs, ERPs & More)
  • Product Recommendations
  • Custom URLs
  • Multi-Warehouse Locations
  • API Access

On Shopify Plus?

Returnly does not offer a pay-as-you-go App plan for Shopify Plus merchants. Shopify Plus merchants can install the Returnly App and we’ll reach out to set up a personalized demo.

Restrictions

  • Returnly is currently available in the U.S. and Canada

Launch date

December 08, 2014

Integrates with

  • Zendesk
  • ShipBob
  • ShipHero
  • Kustomer
  • Klaviyo
  • And Many More!
Returnly

Returnly

About the Returnly App

With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your policy, control your brand, and start processing returns giving you time back in the day.

The Returnly Shopify App includes:

  • Fully brandable Return Center
  • In-App Labels
  • Policy Controls
  • Return Management
  • Nested Return Reason
  • RMA Reporting
  • Robust Knowledge Center

Looking for Exchanges, Analytics & More?

Get in touch with our team to learn about Returnly's premium features helping you to maximize revenue retention, customer satisfaction and LTV. We pay you up-front and in full for every return as soon as it’s initiated, with no risk for you or your business.

Premium features at a glance:

  • Variant Exchanges
  • Different Priced Product Exchanges
  • Returnly Credit
  • Auto Refunding
  • Actionable Analytics
  • Pre-built Integrations (Help Desks, 3PLs, ERPs & More)
  • Product Recommendations
  • Custom URLs
  • Multi-Warehouse Locations
  • API Access

On Shopify Plus?

Returnly does not offer a pay-as-you-go App plan for Shopify Plus merchants. Shopify Plus merchants can install the Returnly App and we’ll reach out to set up a personalized demo.

Restrictions

  • Returnly is currently available in the U.S. and Canada

Launch date

December 08, 2014

Integrates with

  • Zendesk
  • ShipBob
  • ShipHero
  • Kustomer
  • Klaviyo
  • And Many More!

Pricing 14-day free trial

See all pricing options

Basic Shopify

$29/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Basic Shopify

Shopify

$59/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Shopify

Advanced Shopify

$149/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Advanced Shopify

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    68% of ratings are 5 stars
    71
  • 4 of 5 stars
    10% of ratings are 4 stars
    11
  • 3 of 5 stars
    4% of ratings are 3 stars
    4
  • 2 of 5 stars
    4% of ratings are 2 stars
    4
  • 1 of 5 stars
    14% of ratings are 1 stars
    15
View all 105 reviews
1 of 5 stars
May 5, 2022

XIX Palms

Location United States

I really like the app but they pulled the exchange feature with no heads up and now want us to pay 3 times our original cost to get it back. Doesn't make sense. We are in the process of moving apps.

5 of 5 stars
April 22, 2022

RAEN

Such a great app for returns. The interface is super customer friendly and has unique features like offering customers instant exchanges to help save the sale. We've seen our return % go down and saved lots of $$ to people exchanging instead of sending back.

1 of 5 stars
April 11, 2022

Cognative MTB®

We have been using this app for about a year and a half. It's "ok" but it lacks some basic functionality without a huge price jump to the next plan. However... they just "upgraded" to a newer version and took away the exchange option for customers so now they only see a return option. They are backing us into a corner to upgrade to 300X the cost to get the same function. Needless to say, we'll be looking elsewhere for a new returns provider as we don't appreciate the shady move they just made.

View all reviews

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