Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

A return experience like no other

4.5 of 5 stars(71 reviews)

Streamline Operations

Automate returns management from label generation to refunds, freeing up your resources to focus where it matters most.

Build Brand Loyalty

Build confidence in your brand with a hosted and fully brandable self-service Returns Center.

Make Smarter Decisions

Leverage post-purchase insights to inform your business decisions from merchandising needs to product positioning.


About Returnly: Returns & Exchanges

Returnly integrates with your Shopify orders and powers your store's own Return Center, a self-service solution built for all your shoppers’ return needs. Just set your product return policy and we'll handle the rest - from label generation to return refunds.

With our monthly plans, you'll have access to:

  • Manual exchanges
  • Brandable returns center
  • Customizable return policies
  • Self-service knowledgebase

Returnly monthly plans are only available for Shopify non-Plus stores. Shopify and Shopify Plus stores can trial for 14-days free.

Looking For More?

Our annual plans include automated exchanges, fully brandable URLs, API access, out-of-the-box integrations, and premium add-on products including instant credit and exchanges, returnless refunds and cross-border returns.

Returnly's instant credit and instant exchange experience lets your customers get the right item before returning the wrong one. We pay for the replacement items on behalf of the shopper and take on fraud and return risk, so orders ship right away. The result is a world-class shopping experience with the industry-highest customer satisfaction score (CSAT) of 91%.

To learn more about our annual plans, contact sales@returnly.com.

More Information

  • Returnly is currently available in the U.S. and Canada
  • Returnly is an official Shopify Plus Technology Partner

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

Media gallery

Support

Pricing 14-day free trial

For Basic

$29/month

Pricing based on your current Shopify plan

  • Returnly app for Basic Shopify

For Shopify

$59/month

Pricing based on your current Shopify plan

  • Returnly app for Shopify

For Advanced

$149/month

Pricing based on your current Shopify plan

  • Returnly app for Advanced Shopify

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    66% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    6% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    10% of ratings are 1 stars
    (7)

Most recent reviews

goodr sunglasses

We decided to use Returnly after a long summer of processing returns and exchanges manually. We are now saving 5 minutes per return/exchange.

The onboarding process was very easy and efficient. We were able to make the website look exactly like an extension of our website, using our own pantones and font.

The process Returnly provides for us is a much better user experience over all as well. Our customers are able to re-purchase immediately using their instant credit. Any time that we have had an issue or a question, our account manager gets back to us within the same business day.

Especially now, in a time when our Customer Service team cannot physically check-in all of our returns, we are able to issue a credit to our customers automatically, knowing their package has safely arrived at our facilities.

The Foggy Dog

We are a paying customer and have questions about how to set up the app so that it can work for our needs. It's been 4 days since we emailed their customer support with an urgent question that was blocking us from setting up our returns page and despite multiple follow ups there has been radio silence.

Felina

Returnly has been a game changer for our business. It makes returns as well as exchanges super easy. It's user friendly so that customers can create the returns themselves. It is also great for repurchases since Returnly provides a instant refund voucher for the customer to use to shop immediately using their refund!