We decided to use Returnly after a long summer of processing returns and exchanges manually. We are now saving 5 minutes per return/exchange.

The onboarding process was very easy and efficient. We were able to make the website look exactly like an extension of our website, using our own pantones and font.

The process Returnly provides for us is a much better user experience over all as well. Our customers are able to re-purchase immediately using their instant credit. Any time that we have had an issue or a question, our account manager gets back to us within the same business day.

Especially now, in a time when our Customer Service team cannot physically check-in all of our returns, we are able to issue a credit to our customers automatically, knowing their package has safely arrived at our facilities.

We are a paying customer and have questions about how to set up the app so that it can work for our needs. It's been 4 days since we emailed their customer support with an urgent question that was blocking us from setting up our returns page and despite multiple follow ups there has been radio silence.

Returnly has been a game changer for our business. It makes returns as well as exchanges super easy. It's user friendly so that customers can create the returns themselves. It is also great for repurchases since Returnly provides a instant refund voucher for the customer to use to shop immediately using their refund!