Returnly: Returns Manager

Returnly has made the returns and exchange process so much easier for our business and for our customers. It was a simple process to work with their support team and get everything needed to set it up.

I suggest staying far away from Returnly and looking into their competitors like Loop Returns or Happy Returns. We signed on with Returnly in October of 2020 after our sales rep promised the Shop Collections feature would be added to our account within weeks. 5 months later they still hadn't launched it and were ignoring my emails. Once they finally added us to the beta, they are impossible to get ahold of for customer service. What they didn't mention back when they sold me on the whole Returnly system as they take 10% commission on your exchanges. Now we're locked into a year contract with terrible customer service, a poor product, and a pricey commission we weren't aware of. I regret my decision to sign with them and suggest any business looking at return apps to stay away.

Returns are a pain, no matter what, whether you have 10 or 1000 of them a month. At least Returnly is making it easy - we've transitioned from another return solution provider and their team was very responsive and easy to work with. 99% of the work is now automated, great for us, but also amazing for our customers who seem to love it based on the feedback we received so far. No more messy manual creation of exchange orders, explaining to customers that leaving a note on the return portal doesn't magically reserve the item for them and tracking if returns are outside of the return window! While price may be steep, repurchase uplift is covering a big portion of the yearly fee. And I'm glad to see that the Returnly team is continuously working on improving the platform and adding new integrations. App is a must have for everyone who values efficiency.