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Returnly: Returns & Exchanges

Returnly: Returns & Exchanges

by Returnly Technologies, Inc

A return experience like no other

4.3 of 5 stars(88 reviews)
From $29/month. 14-day free trial. Additional charges may apply.
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Put returns on autopilot

Set your policy and we’ll handle the rest from label generation to refunds — freeing up your time to focus where it matters most.

Retain more customers

Provide customers an easy way to initiate returns and exchanges through a fully branded and customizable returns portal.

Optimize your return journey

Track and monitor return reasons, real-time feedback and user engagement to build better experiences at every stage.

About Returnly: Returns & Exchanges

Please note: Month-to-month plans are only available for Shopify (Non Plus) stores.

What’s included in the App?

Returnly integrates with your Shopify orders and powers your store's own self-service Return Center. Just set your product return policy and we'll handle the rest. Returnly automatically approves returns while identifying the edge cases, so you can focus where it’s needed most.

With our month-to-month plans for Shopify, you'll have access to:

  • Fully-brandable returns center
  • Manual exchanges
  • Comprehensive refunding
  • Flexible return policies
  • RMA reports
  • Self-service knowledgebase

Enterprise-grade solutions for Shopify & Shopify Plus

Our annual plans for Shopify and Shopify Plus, provide access to premium features including:

  • Automated exchanges
  • Smart product recommendations
  • CSAT feedback
  • Out-of-the-box integrations
  • Brandable URLs
  • Add-on products including Instant Credit & Exchanges, Green Returns, International Returns and APIs

Returnly is the only return solution that lets customers get the right item before returning the wrong one. Customers making a return are able to instantly exchange or shop again for something new. We pay for the order on behalf of your customers, so items ship right away. This means customers will never have to wait for the product they paid for, and their items will always be in stock — guaranteed. The result is a world-class shopping experience with the industry-highest customer satisfaction score (CSAT) of 91%.

Shopify Plus merchants can install the Returnly app for 14-days free, and we’ll reach out to set up a personalized demo.

More Information

  • Returnly is currently available in the U.S. and Canada
  • Returnly is an official Certified Shopify Plus Partner

Integrates with

  • FedEx,
  • UPS,
  • Canada Post,
  • Stripe,
  • OMS,
  • RMA

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Pricing 14-day free trial

See all pricing options
Basic Shopify

$29/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Basic Shopify

Shopify

$59/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Shopify

Advanced Shopify

$149/month

Pricing based on your current Shopify plan. This plan is not available for Shopify Plus.

  • Returnly app for Advanced Shopify

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    69% of ratings are 5 stars
    (61)
  • 4 of 5 stars
    13% of ratings are 4 stars
    (11)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    10% of ratings are 1 stars
    (9)
View all 88 reviews

Most recent reviews

Mixology

Rating
5 of 5 stars
Posted
November 4, 2020

This app changed our whole returns process and experience for our staff and customers. Definitely recommend!!

Electric

Rating
5 of 5 stars
Posted
September 30, 2020

extremely easy to use, simple, clean, and easy to understand. I like that I have multiple ways of searching for an order so I can create a return quickly when I'm on the phone with a customer.

2020AVE

Rating
1 of 5 stars
Posted
September 23, 2020

Very overpriced for what it does. I wish they would change the billing to per return instead of charging $150/mo lump sum. Carrier features have no flexibility. Also, the exchange feature is mandatory

Developer reply

October 6, 2020

Thank you for taking the time to leave a review. We're so sorry to hear about your experience and we understand your frustration. Carrier options, exchanges for size/color and different products are available on our premium plans. If you would like to get in touch, we would be happy to chat further about your experience and try to help.

View all reviews