Return Magic is a great little app that helps to organise returns in a systematic way & much better way to track and manage customer returns rather than just relying on emails. Customers love it as well as once they lodge a return an instant acknowledgement returns number is issued. We have been using this app for over a year on our website www.ilovetunics.com without any issues. Highly Recommend!
Active Fitness Company
Bit too expensive for my liking and support is a bit naff. Good app while it lasted though. I moved to a cheaper platform that does most of the same stuff, only thing is that it doesn't automatically refund orders when they are processed.
Apps is really good and helpful but the support is one kind of a joke. Ask for month to get help to resolve an Issues and they reply me 3 time the same copie / Past answer. What a lazy way to handle support.... Probably hosted in India to lower cost. But cleary should Hire good people to correctly reply and really help they merchant.
I agree with the bad reviews.
The support has absolutely no idea and is slow. After several weeks of discussion and mistakes at returnmagic still no solution or total lack of understanding. We will probably use another app. why Shopify buys such a company.
Didn’t work for me. Contacted support a few days ago. Never heard from them.
Customers were having issue with actually going through the system
Beach Bunny Swimwear
Slow support, and it takes a while for a support rep to troubleshoot your issues. It works fine if you're a smaller store.
Had a problem with the app page not being accessible however this was quickly resolved and their support was fast at getting back to us. Pretty great app to streamline returns.
Decietful design, complete robbery. Looks good when you set it up all to find out 1 month later when you need to process a returns it DOES NOT WORK! $10 down the drain..
There was an issue with the billing. After contacting them they resolved it immediately. Mistakes do happen but how it is handled can make or break a relationship.
I really appreciated the way they handled it. Therefore I can totally recommend this app and the people behind it.
Brothers With Glass
First off the support is very slow, I sent an email and got an email the next day saying hes to busy today but would love to have a phone call tomorrow. I don't have time for phone calls from every app developer that has a bug, quick email support is the standard and this company does not offer that. That was the first issue. Next we had an issue that was preventing the proper options from displaying to the customer effectively, this app is not that complex and the fact we could not resolve this issue means it has unresolved issues.
Next the acyclic did not work, we processed a return and it did not show any of the data and we did not process an option that was custom and thus not showing up in analytics , this was a stock setting and it still did not work.
We just gave up on the app as we still had not received any support and were in the process of scheduling a phone call but that was at least a day or two away from happening.
Bad support, poorly functioning app, bugs = Not worth the download.