The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Still trying to set up my policies and nobody answers support emails. Terrible customer service. Don't bother
The app doesn't work. It doesn't generate Canada Post Label. Integration was successful as per app, but then nothing. Contacted support team (only email is allowed no chat or phone) and its been 1 week and no response yet. Called Shopify support but since this is an app (even from Shopify) the team is different. and shopify confirmed they are not responding to the Shopify team as well. So, don't waste your time. No one is on other hand to support.
After few months having it and all the work done for the set-up now they say is not compatible with my store because it is in Europe.
Not happy with customer support received either.
Fight Tees UK Ltd
Installed, configured, then received a message that it's incompatible with my store. This app only supports stores in the USA, Canada or Australia.
Lack of transparency on pricing at 50+ monthly returns. Slow to get support replies. Not flexible enough, not customizable enough, confusing for customers, expensive! Uninstalled due to too many issues to overcome.
I'm not one for writing bad reviews but I know how busy shop owners are and I'm hoping I can spare you some wasted time. This app is full of bugs and SSL errors so it's impossible to even set up. Support is utterly unresponsive. Return Magic was acquired by Shopify in 2018 so I assume they are integrating the technology locally and killing the external app? Whatever the reason, Return Magic is already dead. Don't waste your time.
Doughnuts & Deadlifts
TL;DR : customer service is terrible and non responsive. App is not suited to Medium-Large stores.
We installed Return Magic on January 16th, 2019. The next day I reached out to them for help with integrating the app with our Shipstation, because no carrier options were populating when I went to integrate with our Shipstation account. Clara was initially quick to respond with trouble shooting questions, and then said that she would need to involve their engineering team and would get back to me.
One week later and I hadn't received a response, so I followed up with her. It took her 3 days to respond with "I don't understand what is taking [the engineering team] so long. I will ask for an update tomorrow".
It took two days to get another response, but she just asked for our Shipstation API keys for the engineering team to test with. A few days later, Clara informed me that because we have so many carrier accounts in our Shipstation (we fulfill for a number of other businesses) the calls to retrieve the carrier info from Shipstation time out before we can actually select a carrier for the integration. So she said they would try to optimize the code on their end, which could take a couple more days or weeks. That was on February 1st.
February 11th, I requested an update. February 13th, Clara presented another option: the engineering team could add our carrier account to our ReturnMagic app manually themselves.
February 18th she informed me that our Shipstation should be connected. I immediately went to try it out, and found that they connected the incorrect Carrier/Shipstation storefront. I responded to her same day to notify her of this issue, and have received NO RESPONSES since then!
I followed up March 11th, to request an update. No response. Followed up again March 26th for an update and to let them know that this was their last chance before I uninstalled the app and found another solution. No response. Emailed on April 15th to officially inform her that we were leaving Return Magic and to make sure we weren't charged any of the base fees. No response.
We were really looking forward to using Return Magic, and the dashboard looks great on the backend, so this was very disappointing. We do not suggest this app unless you are a very small store/small production who is not seeking helpful customer support.
Apps is really good and helpful but the support is one kind of a joke. Ask for month to get help to resolve an Issues and they reply me 3 time the same copie / Past answer. What a lazy way to handle support.... Probably hosted in India to lower cost. But cleary should Hire good people to correctly reply and really help they merchant.
I agree with the bad reviews.
The support has absolutely no idea and is slow. After several weeks of discussion and mistakes at returnmagic still no solution or total lack of understanding. We will probably use another app. why Shopify buys such a company.
Didn’t work for me. Contacted support a few days ago. Never heard from them.
Customers were having issue with actually going through the system