Orders and shipping | Customer support
Return Magic

Return Magic

by Alveo.io

Top-rated return solution. Make your returns magical!

4.6 of 5 stars(91 reviews)
$10/month. 30-day free trial. Additional charges may apply.
Add app

Automagic!

Automatically generate your own branded portal. Automate cash & gift card refunds, support exchanges.

Convenient

Autogenerate & print labels from over 50 carriers worldwide. Provide multiple refund options to enhance the shopping experience.

Smart

Create smart rules: advanced analytics & rules engine to personalize the return experience. Increase customer LTV and profit.

About Return Magic

Top-rated return solution. Takes the pain out of returns for both merchants and shoppers.

Why Return Magic?

  • Create your branded return portal. Customize colors, text and CSS.
  • Provide a choice between refunds on the original payment method, gift card refunds and exchanges for ultimate convenience.
  • Increase gift card refunds and improve your cash flow.
  • Translate in your local language / support multi-language (beta).
  • Create smart rules to protect profit.
  • Get actionable insights with advanced analytics (beta).
  • Generate international labels (coming soon).

How does Return Magic work?

Return Magic integrates with your Shopify or Shopify Plus store to create a seamless return experience for your customers. Using Return Magic, you will be able to easily refund your clients on their original payment method (including Amazon Payments, Shopify Payments, etc.), process exchanges or issue new gift card refunds. But don't worry: Return Magic doesn't automatically refund your customers, you always need to approve any transaction!

How does Return Magic impact the look of your store?

Return Magic creates a return portal on your store that sits on your own domain. The return portal is automatically branded to your store and integrates seamlessly. The app does not affect the performance of your store in any way.

How do I get started with Return Magic?

Our promise? In under 10 minutes, you will be able to set up a magic return experience for your customers. Merchants save a lot of time by simplifying and automating the return process.

Integrates with

  • We integrate with several order and shipping systems - get in touch.,
  • Shipstation,
  • Easypost,
  • Shippo,
  • Canada Post,
  • Several Others

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

See all pricing options
Basic Plan

$10/month

Usage based fee scales with return volume.

  • Under 10 returns a month

  • All basic features available

  • Add-on features available

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.6 of 5 stars
 Based on 91 reviews

  • 5 of 5 stars
    85% of ratings are 5 stars
    (77)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    8% of ratings are 1 stars
    (7)
View all 91 reviews

Most recent reviews

Brothers With Glass

Rating
1 of 5 stars
Posted
August 14, 2018
First off the support is very slow, I sent an email and got an email the next day saying hes to busy today but would love to have a phone call tomorrow. I don't have time for phone calls from every app developer that has a bug, quick email support is the standard and this company does not offer that. That was the first issue. Next we had an issue that was preventing the proper options from displaying to the customer effectively, this app is not that complex and the fact we could not resolve this issue means it has unresolved issues. Next the acyclic did not work, we processed a return and it did not show any of the data and we did not process an option that was custom and thus not showing up in analytics , this was a stock setting and it still did not work. We just gave up on the app as we still had not received any support and were in the process of scheduling a phone call but that was at least a day or two away from happening. Bad support, poorly functioning app, bugs = Not worth the download.

Ultimate Hobby

Rating
1 of 5 stars
Posted
July 09, 2018
Do not join, absolutely bad customer service. I tried contacting them 4 times in the past and no response at all. My return portal has not been working for 2 months and they are still charging my account. I will cancel immediately.

Stella Stella

Rating
2 of 5 stars
Posted
June 28, 2018
I wish this app would allow us to see labels that arent used so we can void them. There's no way to tell if customers used the label unless you click on each tracking number. There's also no way to void labels on your own and get your money back. Apparently Return Magic cancels the labels but there's no way to account for the money. A dashboard that shows labels that havent updated would be cool. So far, Im creating labels but only a third of my return customers are using them.
View all reviews