Great customer service, very responsive and communicative and helpful. I wish there was an exchange feature, only improvement.

We've been using return magic for over a year and it's been very good for us. It's allowed us to scale and is definitely the best option currently available on Shopify app store. We love that it makes it easy to process refunds and store credit returns right from within the app (ie create a store credit/giftcard with the click of a button). It's also integrated really well with Shopify so a single click can take you to the original order page to place an exchange order. There a some new beta features such as slightly more advanced analytics which are helpful and we're looking forward to even more advanced analytics in the future. We're also excited for the ability to automatically notify customers when a package arrives at the destination (rather than having to manually mark it as received). The only drawback we have is the fact only 1 shipping carrier can be connected at a time making it very difficult to offer both Canadian and US return labels. If we connect to our US carrier account then we can't create Canadian labels and if we connect our Canadian carrier account then our US label rates are not competitive at all. We really hope we'll be able to connect a US carrier for US returns and a Canadian carrier for Canadian returns in the future. Overall very very pleased with Return Magic though!

After searching for months, almost a year, we've found that Return Magic is the best solution for us. We realized that not one APP had everything we wanted so we had to modify our return policy a little in order to find a suitable APP. I will say that customer service has been great, usually getting back to us within an hour or so. That is a very important piece that many other APP were missing.