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Return Magic

Return Magic

Developed by Alveo.io

91 reviews
Price: From $10.00 / month Free Trial: 30 days More info
  • Auto-magically generate your own branded portal. Supports cash, gift card and exchange refunds.
  • Print labels and generate gift cards automatically. Supports over 50 carriers worldwide.
  • Advanced features: Rules engine, analytics, 3Pl integrations, translations and more!

Shopify's top rated return solution. Takes the pain out of returns for both merchants and shoppers.

★ Why Return Magic?

  1. Create your branded return portal. Customise colors, text and CSS.

  2. Provide a choice between cash refunds, gift card refunds and exchange for ultimate convenience.

  3. Increase gift card refunds and improve your cash flow

  4. Translate in your local language / support multi-language. Contact us directly to activate Spanish, French, German, Portuguese, Chinese and other languages (beta).

  5. Create smart rules to protect profit.

  6. Get actionable insights with advanced analytics (beta).
  7. Generate international labels(beta),

  8. Also supports Shopify POS orders

★ How does Return Magic work?

Return Magic integrates with your Shopify or Shopify Plus store to create a seamless return experience for your customers. Using Return Magic, you will be able to easily refund your clients on their original payment method (including PayPal, Amazon Payments, Shopify Payments, etc.), process exchanges or issue new gift card refunds. But don't worry: Return Magic doesn't automatically refund your customers, you always need to approve any transaction.

★ How does Return Magic impact the look of your store?

Return Magic creates a return portal on your store. The return portal is automatically branded to your store and integrates seamlessly. The app does not affect the performance of your store.

★ How do I get started with Return Magic?

Our promise? In under 10 minutes, you will be able to set up a magic return experience for your customers. Merchants save a lot of time by simplifying and automating the return process.

★ What do Shopify & Shopify Plus Merchants think?

"Return Magic has made the management of returns so much easier, much better than the Bold app we were using previously. The experience for the customer is great and very straight forward, our staff find it easy to use as well. Return Magic provided first class support and were able to quickly build our feedback into the next release of the app. Faultless so far!"

"We run a Shopify Plus store with a number of different apps on our site. Return Magic is easily on of the best additions to our site. The interface for the customer is easy to use and allows the customer to dictate how they want their return to be processed. The support team is always quick to help with whatever you need. Plain and simple, Return Magic provides a quick and efficient way to manage a large number of incoming returns!"

"I am very pleased with the app and with the developers. The app is working exactly as it should and it makes the return process very easy for the client, which adds to the seamless shopping experience. The app developers are also quick to respond and they fixed a small issue so now the app is working perfectly. I am happy and will be installing it in my other Shopify store shortly as well. Highly recommended."

Install Return Magic for Shopify and Shopify Plus by clicking on the link “GET” at the top of this page.

Return Magic reviews

91 reviews
  1. 5 stars (77 reviews)
  2. 4 stars (5 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (7 reviews)

First off the support is very slow, I sent an email and got an email the next day saying hes to busy today but would love to have a phone call tomorrow. I don't have time for phone calls from every app developer that has a bug, quick email support is the standard and this company does not offer that. That was the first issue. Next we had an issue that was preventing the proper options from displaying to the customer effectively, this app is not that complex and the fact we could not resolve this issue means it has unresolved issues.

Next the acyclic did not work, we processed a return and it did not show any of the data and we did not process an option that was custom and thus not showing up in analytics , this was a stock setting and it still did not work.

We just gave up on the app as we still had not received any support and were in the process of scheduling a phone call but that was at least a day or two away from happening.

Bad support, poorly functioning app, bugs = Not worth the download.


Do not join, absolutely bad customer service. I tried contacting them 4 times in the past and no response at all. My return portal has not been working for 2 months and they are still charging my account. I will cancel immediately.


I wish this app would allow us to see labels that arent used so we can void them. There's no way to tell if customers used the label unless you click on each tracking number. There's also no way to void labels on your own and get your money back. Apparently Return Magic cancels the labels but there's no way to account for the money. A dashboard that shows labels that havent updated would be cool. So far, Im creating labels but only a third of my return customers are using them.


Amazing. I love this. But I wish I had an option to let customer know that a restocking fee will be applied to the refund.


Good app. Great customer service!


I'm very pleased with this app. I was able to work with customer service to change the wording as I only offer exchanges. This app has more than saved me money on returns.


Love this app! This app allows several customizing options and makes it easy for customers to request returns, exchanges, and warranty requests.


I had a total meltdown with this app the first day and I wrote a terrible review that I regret. The customer service is extraordinary. It turns out that they really do care and they humbled me with their dedicated responses. The app is actually easy to use and makes my Shopify store much more professional and appealing to my customers. The ability to send a return label to my customers takes my business to the next level.


Amazing app.

Has a beautiful customizable setting to seamlessly match with your site. This app makes it so easy for our customers to request and exchange or return, and easy for us to manage and process it. Love, love, love!


The team at Return Magic is very helpful and always responds in a timely manner whenever I have questions.
Thank you!

From $10.00 / month

Try for free for 30 days. Starting at $10 / month, Return Magic scales with your business.

Cost effective agreements available to high volume merchants. Contact us for details.

For all pricing details: http://www.returnmagic.com/pricing

"Return Magic is hands down revolutionising how to manage returns. Couldn't be easier for both shoppers and merchants"

Print labels and generate gift cards automatically. Available Worldwide via over 50 carriers. Integrates with ERPs, WMS, etc. via our API.


30 days

Support & Sales

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