ReturnMate: Returns & Warranty

ReturnMate: Returns & Warranty

定價
提供免費方案
評分
5.0 (1)
開發者
Mate HQ

主要圖片圖庫

RMA operations built for regulated goods merchants
  • RMA workflows with dangerous goods compliance built-in
  • Warranty diagnostics and inspection workflow
  • Complete RMA timeline with staff accountability and SLA control
  • RMA operations built for regulated goods merchants
  • RMA workflows with dangerous goods compliance built-in
  • Warranty diagnostics and inspection workflow
  • Complete RMA timeline with staff accountability and SLA control
  • Dangerous goods configuration and compliant documentation
  • Return shipping cost recovery and carrier margin insights
  • Product return and warranty insights
  • Secure customer return portal
  • Photo and video evidence capture
  • Review and submit return request

Run returns, warranty and repairs in one workflow with clearer costs, handovers and accountability.

ReturnMate brings returns, warranty claims, repairs, exchanges and logistics into one post-sale operations platform. Manage every RMA from customer request through receiving, inspection, repair, replacement or refund. Give customer service, warehouse and repair teams one shared workflow with audit trails, SLA visibility, fault-code tracking and supplier insights. Built for complex or regulated products, with dangerous goods support and multi-location workflows.

ReturnMate brings returns, warranty claims, repairs, exchanges and logistics into one post-sale operations platform. Manage every RMA from customer request through receiving, inspection, repair, replacement or refund. Give customer service, warehouse and repair teams one shared workflow with audit trails, SLA visibility, fault-code tracking and supplier insights. Built for complex or regulated products, with dangerous goods support and multi-location workflows. 更多
  • One workspace for customer service, warehouse, logistics, repairs and warranty
  • Simple RMA flows with audit trail, team views, saved filters and SLA visibility
  • Dashboards for faults, suppliers, repairs, labour and post-sale reporting

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語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

  • Shopify 管理介面
  • Australia Post
  • Gorgias
  • StarTrack
  • Team Global Express
  • TNT
  • zendesk

類別

定價

選擇最適合您業務的方案。

Free

免費

功能

  • 5 RMAs/mo, then $2 each (max 30)
  • Customer Returns & Warranty Portal
  • Standard returns & warranty claims
  • Fault-code logging on every RMA
  • Dangerous goods compliance
  • Carrier labels & tracking
  • Overview dashboard (return counts)
  • 1 location, 2 staff users

Starter

$49 /月

功能

  • Everything in Free Plus:
  • 50 RMAs/mo, then $2 each (max 150)
  • Full returns & warranty workflows
  • Gorgias & Zendesk helpdesk sync
  • Third-party repairs & serial tracking
  • Core analytics & product reports
  • 1 location, 3 staff users
  • Add staff $8/user, location $49/mo

Growth

$299 /月

功能

  • Everything in Starter, plus:
  • 250 RMAs/month
  • SLA tracking & monitoring
  • Enhanced repair workflows
  • Supplier & fault tracking
  • Process & inspection analytics
  • Advanced Analytics add-on (+$249)
  • 2 locations, 5 staff users

ReturnMate Ops

$599 /月

或每年 $5,990，可省 17% 的費用

功能

  • Everything in Growth, plus:
  • 500 RMAs/month
  • Full RMA, warranty & repair flows
  • Restocking-fee management
  • Team queue views + SLA monitoring
  • Advanced Analytics add-on (+$249)
  • 2 locations, 20 staff users
  • Scale & Enterprise available in-app

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所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項

評論 (1)

整體評分
5
各級評分數量
  • 100% 的評分為 5 顆星
    1
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
所有評價
2026年9月8日

Really impressed with Return Mate.

It’s simple, easy to use and takes a lot of the hassle out of managing returns.

The whole process feels straightforward and well thought out. Definitely worth checking out if you want an easier way to handle returns.

iTechworld
澳洲
使用應用程式 2個月

支援服務

App 支援由 Mate HQ 提供。

資源

開發者無法直接以繁體中文提供支援。

開發者

Mate HQ

Perth, WA, AU

發布日期

2026年7月7日

資料存取權

這項應用程式需要存取以下資料，才能在商店中正常運作。 原因請參閱開發者的隱私權政策 。

檢視顧客資料:

敏感資料、 裝置與活動資料

  • 敏感資料

    姓名、 電子郵件地址、 電話號碼、 實體地址

  • 裝置與活動資料

    地理位置、 IP 位址、 瀏覽器與作業系統

檢視員工與協作者資料:

商店擁有人

  • 商店擁有人

    姓名、 電子郵件地址、 電話號碼、 實體地址

檢視與編輯商店資料:

顧客、 產品、 訂單、 禮品卡、 商店抵用金

  • 檢視顧客

    顧客資料

  • 編輯產品

    庫存， 產品、 商品系列

  • 編輯訂單

    已指派的出貨訂單， 訂單草稿， 訂單出貨作業， 訂單編輯， 所有訂單記錄、 退貨流程

  • 編輯禮品卡

    禮品卡

  • 編輯商店抵用金

    商店抵用金帳戶交易、 商店抵用金帳戶

  • 檢視其他資料

    地點

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