Great and quick customer service. Helps us keep track of returns and automates the process. We have been using it for a couple of months now and are very happy.
Poupette St Barth
We have been using the app for more than 2 years. Being able to autogenerate the shipping label is very interesting in terms of customer service and productivity for our customer care. What we appreciate the most is to be able to have different return policy by area. That is not the case of most of the Return plugins on the market. The integration with AfterShip offers some nice features, including notifications. For instance, when the return parcel is received by our distribution center, our admin team (and the client) can be notified by email. That helps a lot to keep track of the parcel movements on a live basis. Hopefully there can be even greater integration in the future. For instance,
1. When a return parcel is delivered and a notification is sent by AfterShip to the client and / or the Admin, the Return request (RMA) status could be changed to "Shipment Received". 2. The return period policy is based on the number of days from Order date. It would make more sense to base the return period policy from the receiving date of the outbound shipment. As AfterShip is able to sent a notification when a parcel is delivered, then it should be possible for the Return Center to base the return period policy based on the number of days from the delivery date. Great app!
Fills the return gap in the basic shopify system. It's a great app, and support is incredibly helpful.
I have been using this app for a while now , and it works great , the technical team support i got was amazing to integrate and trouble shoot any issues, the developer was very patient and helpful and explained all the steps for us including insert custom coding . we recommend this app to be used for tracking and returns and other features.
Very easy to set up! Just did my first return and it was seamless. I also appreciate that there's a free plan option to get started.
Awesome app! I am so excited to get started and think it will truly streamline my returns system once and for all. My customers are going to appreciate this so much. Also a big thank you to Pawan and his incredible customer service!
Vinci Leather Shoes
i used this app it was asome also costumer service very happyfull thank you guys i did great job @@@
App works brilliantly. Really helpful customer service, resolved my query in a matter of minutes. I would definitely recommend this to fellow Shopify users looking for a seamless returns process.
I like it a lot getting everything worked out right now. ant wait to get started. I needed something to help my dropshipping company
The chat support team member (Pawan) was quick and efficient in assisting me with my various questions. He provided straightforward answers and quick-access links for my convenience.