It does what it says and it can do multiple products at once. It is not a bad product if you dont mind limited functionality for a free app. You are unable to have a workflow with the return reasons, no rules can be setup, no automation it is just a form, the instructions do not change with each reason selected, the instructions shown during pending approval are the same ship back instructions the customer gets if approved and nothing stops the customer from just sending it back at that point, you cannot refund in the app which creates for more work, it does not update the order or customer notes or timeline, you cannot send an email to the customers for more information or follow up, you cannot edit or customize the text received or branding or layout of ANY emails this sends. It is free and not robust enough to compete but if you wanted something simple and you dont care about the above then go for it as it is on the right track just missing a bunch.
Have not started yet but looks good
On a basic level its a great app - it makes a streamlined process for customers to process a return on their own.
However there are some missing key features that are lacking:
1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar.
2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.)
3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc.
4. The it takes you to an outside page rather than allowing it to be done within your page.
Some main updates would make it a great app, as the integration was quite easy and straight forward to use.
This is a great app. It’s easy to install and works wonderfully on my theme. It makes my website more professional.
Check it out: www.lussocitta.com
Update: I don't mind paying for the app, however this dramatic increase in price is hurting. Still trying out this new version, hopefully I don't need to delete it like others.
So far the app seems to be working great! My only complaint is that when I try and preview the emails that are going to customers (this is an option in the app) it comes up blank. I have reached out to the support center @ AfterShip, but have not yet received any response....So I'm giving them 3 stars.
Good, but could be great. Needs a more seamless integration with Shopify, still feels like I'm using 2 pieces of software to do a basic return (though that may be limited by Shopify). Definitely needs, more than anything, an option to process exchanges. Needs better customization of the returns page to make it look like our branding. Has grammar/spelling errors on the front end or back end of the app. Customers are having some issues using the app and getting error messages, causing us to do some returns manually. There is no way to track the exchange of money between AfterShip and our Shopify account. And honestly, quite a few other things as well. But, it still has good potential to be very useful if these issues get address, especially if they make it so we can process exchanges!! So for now, we will keep using the app with hopes they WILL be addressed, soon! I'll come back and leave a 5-star review when that happens.
Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha
The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much