Anmeldelser (2.324)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 79 % af bedømmelserne er på 5 stjerner
  • 11 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 6 % af bedømmelserne er på 1 stjerner
Redigeret 3. marts 2020

So far, just trying to set things up. I had thought its one layer, but for a simple return you need:
Returns Center
After Ship
Postmen
Then a shipping center.

Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.

Choose Your Attitude
USA
21 dage bruger appen
21. juli 2022

The comment from a frustrated customer... This app is absolutely ridiculous that they dont write a clear pricing plan and full plan comparison inside their app dashboard but just ask you to upgrade the plan. But once you upgraded the plan, you will find that even a basic feature like green return for a refund to customer need you to pick the pro plan which cost >$100 monthly. There are way more better return center app in shopify market than this one

EFFOREST
SAR Hongkong
18 dage bruger appen
Redigeret 19. februar 2018

Bad b:bbbbbbbbbbbbbbbbbdddddff

Shopglobalex
Filippinerne
16 dage bruger appen
10. oktober 2018

Customers are not able to access returns centre, I suspect due to no SSL cert. Zero help from support so far, just encouraged us to request a feature in the community.

And Well Dressed
Singapore
15 dage bruger appen
Redigeret 19. maj 2021

I wouldn't get the application, because once you set it up the return page is shown as "not secure" for all your customers. So Customers are going to be afraid to use this page and will have doubts about your shop. If you contact the support regarding this issue, they want 120$ just for fixing this problem. So up to you if you want to invest in this.

GadgetChef
Tyskland
11 dage bruger appen
AfterShip & Automizely svarede 19. maj 2021

We apologize for the inconvenience. An SSL is needed to be activated on the domain to remove the Not Secure tag on the website which is the standard service across domains.

It works in a similar way like your store domain where your domain provider activates the SSL certificate. SSL service is chargeable and hence does not comes bundled within the plan.

Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.

Kind regards,
Mudit
Returns center support

Redigeret 22. april 2020

Well, still testing the app. one thing i didn't like about the app, I was forced to write a review in order to utilize some of the app features.
I cannot see the "Analytics" Page if I don't post a review :/

KEMOLENE
USA
11 dage bruger appen
2. marts 2022

I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.

Têra Kaia
USA
8 dage bruger appen
AfterShip & Automizely svarede 2. marts 2022

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.

We regret the inconvenience caused to you.

Regards,
Shahvaz Ali
Team Returns Center

11. juni 2020

I am rating this a 1 star pending a reply to my emails from the app developer. Have sent two emails over the past 6 days and not a single reply. The banner at the top of my app keeps begging for feedback, so here it is. When can someone assist me and reply to my emails?

BigTopShirtShop.com
USA
8 dage bruger appen
22. juni 2020

I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks

Ghiaglasses
USA
7 dage bruger appen
12. november 2021

The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.

LEEZZA
Holland (Nederlandene)
7 dage bruger appen
AfterShip & Automizely svarede 12. november 2021

Hi,

I can see that the stock of the returned items has to be changed manually and you are not happy with it. It is unfortunate to know that you did not have the best experience using our app.

Your feedback has been registered. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.

Regards,
Team Returns Center