AfterShip Returns & Exchanges

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval ...

So far so good i have not fully used the website yet. I have yet to use the intergration features. :)

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

Love the app! Exceeded my expectations but needs to be more customizable. Looking forward to future enhancements.

i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you

love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products

Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center.

Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain. ...

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic ...

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images

The app was easy to install and configure. We have yet to receive a return, so I can't comment on how painless the whole process will be, just yet.