Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 79 % af bedømmelserne er på 5 stjerner
  • 11 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 6 % af bedømmelserne er på 1 stjerner
15. januar 2024

Okay App with very minimal options to customize the process, furthermore for larger ventures there are a lot of smaller costs that are added on top

Papasplatz
Tyskland
Cirka en måned bruger appen
AfterShip & Automizely svarede 16. januar 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are looking for the customization on the Returns page and we have already forwarded your requirement to the development team.

One of our experts will be sending you an email in order to get this sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip

2. juni 2020

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L and L Stuff
USA
Mere end 4 år bruger appen
AfterShip & Automizely svarede 6. juni 2020

Thank you for your review. Could you please explain the issue you are facing and share your email ID with us?

Redigeret 16. april 2020

This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.

Young & Forever
Indien
Mere end 2 år bruger appen
3. juli 2020

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

Hand In Pocket
USA
Næsten 2 år bruger appen
18. februar 2020

I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store:

1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier)

2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days.
3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return.

There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D.

I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine.

Cheers
Alex

Saint Maniero
Tyskland
Næsten 2 år bruger appen
AfterShip & Automizely svarede 18. februar 2020

Hi Alex,

Thank you for your review. Really appreciate your kind suggestions.

1) Sorry that zapier is not supported in our app, but more 3rd-party integrations will come in the future.
Regarding the automation, actually returns could be auto approved if you go to settings and set up the routing rules based on your return policy. Additionally, if you would like to generate return labels automatically, you can also connect with Postmen.
2) Return data analytics, we will provide users with selectable date period very soon. (This is actually already in our roadmap.) Btw, we are also planning to provide more detailed insights into returns data.
3) Connection with couriers are supported if you are using Postmen (https://www.postmen.com), with which multiple couriers are supported. Then routing rules can be set up accordingly.

Thank you again for choosing us. Our team works hard to provide you with the best return management tool. Please understand that we are still growing, and will grow fast. More and more features will come very soon (all product updates can be found here 👉https://blog.aftership.com/).

Best regards

27. juli 2021

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

IZ Adaptive
Canada
Mere end et år bruger appen
AfterShip & Automizely svarede 27. juli 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.

Kind regards,
Rupam
Returns Center support

17. oktober 2023

$200 extra just for shopify auto restock.... come on...

Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.

Mad Chuck™
USA
7 dage bruger appen
AfterShip & Automizely svarede 19. oktober 2023

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are not satisfied with our pricing plan and the auto restock option is available on the premium plan and above. Hence we would like to discuss this further with you.

One of our experts will be sending you an email in order to get this sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip

Redigeret 25. marts 2020

Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out...
Still havent heard back.

BOUTIQUE TAG
Canada
Mere end et år bruger appen
Redigeret 27. september 2023

Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers.

Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

carbonaddons
USA
9 måneder bruger appen
Redigeret 28. april 2019

Horrible app!!!
They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.

Hellanbach 2
USA
Mere end et år bruger appen