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UPDATE: Its been around a month since installing still not a single return complete, maybe Im just having an unlucky experience with them but it shouldnt take this long to fix the problem, I would be hesitant about signing up.
ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.
Dear Customer,
We're sorry to hear about your experience.
Upon further investigation of your chat history, we can see that there was a support call requested on 03-Oct, to be scheduled sometime this week and there were no "multiple cancellations".
We've sent you another email to confirm the details and request your reply at the earliest.
Also, we have not forwarded or directed you to our sales team during any of your conversation on chat so we are not sure if you have filled our our Contact Us option from our website.
As a long term user of our application we appreciate your feedback and will work to ensure that your experience with the product & support is of the highest level.
We await your response on the follow-up email.
Regards
Philips
AfterShip Support
Customer service agents are very helpful and knowledgeable. Shout out to Sadhan!
This app is a joke. Don't install it, don't subscribe!
I subscribed, but the app didn't work for what I needed, so I canceled and uninstalled it. However, I've been receiving unauthorized charges for three months, as if I were still using the app. I complained to customer service, and they say they'll get back to me as soon as possible. I asked to delete my account and unlink my credit card, since the platform doesn't allow either of these actions. However, they haven't taken any action. The only answer they gave me was, "We'll get back to you as soon as possible." I ask: When will you get back to me? They say "as soon as possible." They didn't give me a deadline for a response, they won't deactivate the account, or they won't unlink my card. This is a complete joke. Don't use this service!
Hello Ars Resort Team,
Thank you for sharing a detailed feedback.
While we understand you are unhappy with the charges, we wanted to also emphasise that, these charges were in line with Shopify Billing.
Also, we have not charged you for 3 months without your authorization as the charges are as per the service terms you agreed to when signing up for a subscription.
Please note that you are not being charged for any subscription which you have not used and while we understand that it took longer than expected to provide you with a resolution we hope that the information below help clarify why the amount was charged and also what services are in use.
Here are the findings and what we can do as next steps:
1. You were charged $11 in July 2025 on Shopify as you have used AfterShip Returns Essential 20 Monthly from 28-Jul-2025 till you uninstalled on 12-Aug-2025. You can see this in your Shopify Billing
2. You were not charged anything by AfterShip on your Shopify billing as you can see clearly in the invoice for August
3. You are currently also subscribed to the $11 AfterShip Tracking - Essentials 100 - Monthly since 04-Aug-2025 which is billed to AfterShip directly and not via Shopify as you have added your payment details in AfterShip & subscribed
4. You are also currently on AfterShip Personalisation Trial since 04-Aug-2025 which will end on 02-Nov-2025. This is a non-chargeable subscription.
5. You have disconnected the shopify store from your AfterShip Tracking & Personalisation yesterday however you have already imported 20 Shipments in AfterShip Tracking
Based on your request on chat to cancel all existing subscriptions associated with your account, we have cancelled them.
We thank you for trying out our application and wish you a pleasant day.
Regards
Philips
AfterShip Support
Chaitali has a great service and offered a quick resolution!
I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.
Karan provided me with satisfactory service after days and days of getting terrible, unhelpful responses. It is difficult to determine if I was actually assisted or if enough time went by that the issue resolved itself. Overall I am dissatisfied with the way this way handled but very grateful that Karan provided me with actual customer service in the end.
We tried onboarding with Loop and AfterShip at the same time, and AfterShip offered the better customer support and out-the-box functionality by far. So many great features and a very competitive price.
Arunwas great. He showed me and explained me the app very well. Great customer service.
Moazzam's support was excellent. He was very patient and knowledgeable. Aftership itself is a great product and good value. Highly recommend.
good service！reply helpful and quickly