AfterShip Returns & Exchanges

Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.

The app is good, but takes a lot of time to load. Is there anything you can do to help me with that?

Thanks

I use this app to handle my store's returns. It works very well. I wish the free plan would be expanded to at least 20 returns

the representative helped me with my problem fast so useful. I cant speak for everyone but anytime i have a problem I will be writing them.

Easy to set up and support is fast and quick! I just wish the free version came with more than 3 returns a month. overall recommend. seems like a great addition for your store!

Allow your customers to select items to exchange for. You can create a new order in one click. Extend returns window. Set up returns window to N days after the fulfillment or delivery date.

Great app! Easy to install, works great (I tested it personally) and the support team is quick to help.

Super cool
Easy to setup
Easy to use
No myths
But only one thing if it could have done the order cancelation too that will be great

Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things.

What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either.

In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.

This app helped out a lot with my business start up and was very manageable, I'm still figuring out how I like it though