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This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Team Returns Center
Store owners want to make creating a store as easy as possible and any automation tools are welcome. You also need to look professional and you also need to minimise the amount of effort it takes to run a store. Returns Center accomplishes all of those requirements. It's very easy to set up and, unbelievably, it's free. It complements their other app, Aftership, very well. Afterships's support is excellent, contacted them twice, both replies within 24 hours and both times problems solved.
The App is very easy to use, it has all the things you need. And the support team response time is amazing!
I've had aftership installed for about a month, now. I have to say, it's a clean design and merged very well with my theme. It simplified the process and really cleans up the "returns policy" section of my store. Beautiful work. Extremely simply, yet, one of most favorite apps due to that fact. Highly recommended.
I second the feature request to customize email, so I can link to RETURNS@my_domain.___
works well to organize our exchanges but there should be a function to issue a store credit within the shopify system since they do not offer this.
Hello, thank you for your review ;) In our returns center, Shopify Plus users can issue gift card directly to customers, need to do some manual setup first. Please check this help article (https://help.returnscenter.com/hc/en-us/articles/360026209173-Shopify-Plus-merchants-How-to-refund-store-credit-by-issuing-Gift-Card-),
or you can contact our support team directly (https://help.returnscenter.com/hc/en-us/requests/new).
We will reach out to you very soon.
Thank you for your support :)
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This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.
Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.
We have not received any actual returns yet, but wanted to write a review about the app in general for now (will update after we experience a return). Really like how we can customize, it looks great! And the support is awesome if you need any assistance!
Thanks for sharing your valuable feedback.
I am glad to know that you are exploring our app and I am sure you will find it useful. We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com
Regards,
Neelima Aggarwal
Team Returns Center
All of my questions and concerns were answered by Ankush in seconds. I wish Aftership original app has the same support. Ankush helped me get set up and in a matter of an hour. Highly recommend the simplicity of the app and their team.
I JUST LOVE IT!!!!!!
www.berriesanddots.com