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The DNS changes are certainly not straight forward but eventually got it sorted. I have nothing more to add just filling up the 100 word minimum
I use this for my online business and its absolutely perfect!!! I couldn't imagine how such useful and powerful app could be FREE. Highly recommended!
Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!
Dear AfterShip Returns Center user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
Returns Center has introduced multi-membership that allow you to run your store with less hassle. You can invite some teammates to your organization and each member is able to log in with their own account and get access to your organization. This is where your disruption might come from. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And that’s why you’re asked to set up new profile for several times.
You can subscribe a plan for multi-membership that best fits for your business. And if you don’t want any subscription, you could also allow all your teammates to log in Returns Center with the same email address. But please be aware that only one single login is allowed at the same time.
As our distinguished customer, we will try our best to improve your experience with us. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Great app and great support! Thank you to everyone on the team who helped me understand the app faster and easier
Super easy to navigate with lots of amazing feature. Customer Service is also superb! Nitish helped me set up my custom domain quickly!
Works great! They are very prompted with their customer service! I am looking forward to using more features.
Great app , strongly recomend it !! Really helpfull on the return part !
Spoke with a team member to review their platform for our business. The team member was knowledgeable and very helpful in answering all our specific questions.
Aditya is awesome! She help me resolve an issues and walk me through every step of return app. Awesome experience with this company.
Customer Support response is very quick an they are very friendly and giving more inputs which is really helpful