AfterShip Returns & Exchanges

I loved it when it was free and I totally understand that you need to charge us to continue but you guys chose to charge so much. If you compare with other returns apps on shopify you are charging just double and providing half of their features.

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla

Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!

I'm having a little trouble getting my custom link to work but overall, I like the page.

great app, support is great also the only thing I can recommend is it be a little cheaper but other than that great app thank you

App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.

Great customer service. Haven't used the return process yet but it seems pretty straightforward so far!

Support is one of the least helpful I have ever interacted with. Do not use these guys if you are a larger business. Nothing but headache awaits you and your customers. I have attempted messaging them multiple times, and each time they give me information not pertinent to the question I am asking. Sadly, I am too far in to back out now, but if this is tied with another solution for you, pick the other one.

There is no way to overwrite the eligibility rules. So if a customer buys a product in the shopping cart as an upsell, and gets a tiny discount and then wants to return it, they can't. The worst part is that I cannot create a return manually to overwrite this for special cases. It's quite inefficient.

If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.