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It is so much easier with AfterShip I love it
First day, and it seems like a good fit. Easy to set up, impeccable customer service. Some functions that are missing, but totally a good solution.
Thank you for your valuable feedback.
We are pleased to know that you liked our app.
Please let us know if you have any suggestions for us. We are really eager to know how we can provide you the best customer support and have a smoother experience while using the app.
We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com
Regards,
Rupam
Team ReturnsCenter
Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!
Just installed it but it was quick and easy to set up. CS was helpful too! Only 4 stars because I haven't yet had customers use it.
We appreciate the time you took to provide your insightful feedback.
We are happy to hear that you are satisfied with the help the customer service support team has provided. Your suggestions enable us to further improve the user-friendliness and seamlessness of the app experience in accordance with user needs.
Please feel free to contact us via live chat or via email at support@returnscenter.com if you require any help with the app. We will try our best to ensure that your experience with us is worth a 5-star rating.
Regards,
AfterShip Returns
I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!
I am new to the app so I cannot give an accurate assessment yet. However customer service was prompt and helpful
Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Neha Karadi
Team Returns Center
Setting up the app was a bit of a pain, but customer service has been helpful. You have to pay an extra $5/mo for each additional profile, but the price is still reasonable. Haven't really used the app at all yet, but I was asked to leave a review, so...
Thank you for your valuable feedback. We are happy to know that you are happy with our customer service support.
I am sorry for the inconvenience that you had to go through while setting up the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@returnscenter.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team Returns Center
We use this app - great support - thanks for making returns so easy. I would highly recommend this a
For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.
Thx for your review! 🤟
Your feedback means a lot to us. Our app supports customizing your branded returns page, email notifications and other return settings that in accordance with your return policy.
Would you mind letting us know the customisation feature you'd like to have? We are always glad to help!
Thank you!