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They fixed a billing issue pretty quickly!
Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.
Thank you for the onboarding to the app. I can see how this will
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us.
We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.
We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly.
Please trust that we work very hard to make our app user-friendly and to provide a great support experience.
Regards,
Team AfterShip
Fast effective customer service
very helpful
AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!
Good support over chat.
AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.
Great returns app! Gets the job done and pretty quick and easy to setup.